Gladiator Window Sticker and Build Sheet Order Tracking

[Jerhemi]

It's funny. I work for a Montreal-based company that's got offices all over North America so we're always having to be sensitive to time zones for meetings. For some reason it's easy for forget that all the Montreal folks are far to the east of the guys like me who are right on the Atlantic coast.

I agree about the transparency. NAFTA, covid, customs, shipping, etc all have no bearing on FCA disclosing if there are some reasonable expectations when shipping something across a border. None of it is proprietary or secret. Jeep chat being tight lipped might be a function of what incorporated entity handles it. I probably couldn't call Porsche AG and ask them about an order. They would direct me to Porsche USA. But that's exactly it, isn't it? Shouldn't Jeep be directing Canadian customers to its Canadian incorporated entity for information if they can't disclose it, or at least post some basic information about Canadian ordering times? I agree that just leaving people in an information vacuum is ridiculous.

My check from the credit union is about to expire in a week, loan rates change, folks have put down deposits, some folks paid already. People need to know when they can reasonably expect to receive their $50-60k+ vehicle.

Well said!

 

[tampahoosier]

Got an email from cryptostickers that my build sheet was up on Friday. It looked good accept for "Freedom Panel Storage Bag Delete" . I haven't seen the window sticker yet, but I'm hoping it's today. The dealership says it should ship tomorrow.

Mine was done around Thursday last week and I got the bag delete on the build sheet too. Guess I wasn’t the only one, must be another shortage item.

 

[GCoop]

2021 GLADIATOR MOJAVE
Ordered 4/20
VON 4/20
VIN 4/22
D Status 4/22

Now for the wait...

D1 Status 5/3
Build Date scheduled for 5/14

Seems to be moving in the right direction.....At least for now.

 

[joejoethetireman]

h


Have you tried Jeep chat? If you have a VIN, they should be able to give you more info. Like @Dwaxman1 said, you have to keep trying and be SLOW giving your confirmation info....do it bit by bit and leave out your province and Canada when providing your address. Took me like 5-6 tries until I got any info.

I will give that a try. My dealer has been fairly decent with what they know. I have the sales managers cell and text him. He gets back to me right away.

 

[Jerhemi]

I will give that a try. My dealer has been fairly decent with what they know. I have the sales managers cell and text him. He gets back to me right away.

My rep is MIA. I am about to call and ask for someone else to help me out.

 

[Dwaxman1]

Spoke to my dealer today… still no VIN and still in BX status with zero idea of when my build will be scheduled. And yes a better communication avenue for Canadians like the Jeep cHat would be great…

and I am closer to Toledo then a lot of these orders being delivered, 287 miles to be exact. And no hold up at boarder as my dealer is receiving deliveries, they even got a Gladiator Sport on last Friday, and lots of wranglers.. so not sure but probably batched build like was said just wish they would open up..

BTW FCA Canada customer service has zero visibility into the build status, and that is who Jeep Chat directs us to talk to for our status updates or our dealer..

I have no issue waiting for my truck to be built Exactly as I want it, just wish we had better communication, like why is it held up? Hard tonneau? Bedliner? Hard top liner? Just let me know.. that would be amazing..

so for now I just wait and message my dealership once a week to see what happening and if there is any news, and in between those texts to dealer, I try Jeep chat to see if they will provide me a status update, works sometimes and sometimes not lol

I am sure we are not the first Canadians to experience this and will not be the last.

 

[Deleted member 22728]

Spoke to my dealer today… still no VIN and still in BX status with zero idea of when my build will be scheduled. And yes a better communication avenue for Canadians like the Jeep cHat would be great…

and I am closer to Toledo then a lot of these orders being delivered, 287 miles to be exact. And no hold up at boarder as my dealer is receiving deliveries, they even got a Gladiator Sport on last Friday, and lots of wranglers.. so not sure but probably batched build like was said just wish they would open up..

BTW FCA Canada customer service has zero visibility into the build status, and that is who Jeep Chat directs us to talk to for our status updates or our dealer..

I have no issue waiting for my truck to be built Exactly as I want it, just wish we had better communication, like why is it held up? Hard tonneau? Bedliner? Hard top liner? Just let me know.. that would be amazing..

so for now I just wait and message my dealership once a week to see what happening and if there is any news, and in between those texts to dealer, I try Jeep chat to see if they will provide me a status update, works sometimes and sometimes not lol

I am sure we not the first Canadians to experience this and will not be the last.

Cancel your order. Provide your cash to another vendor that wants your business; this enterprise should not receive competitive business. Your time and patience has a price tag, just the same as everyone else, including those that have decided to discount your time accordingly.

 

[joejoethetireman]

My rep is MIA. I am about to call and ask for someone else to help me out.

Ask for the sales manager..... Like Karen. That's honestly who I have been dealing with.

 

[Jerhemi]

Ask for the sales manager..... Like Karen. That's honestly who I have been dealing with.

Hate to be that guy, but that's what I plan to do. Just want some answers. Jeep Chat says try Jeep Canada. Jeep Canada says call your dealer. So annoying.

 

[blau iii]

So I just saw my build summary and window sticker posted, the truck is done, just waiting on shipping. Any sense for how long this takes? It's being delivered to a dealer in Philly..

 

[tampahoosier]

My JTRD was FINALLY released from standard KZ and loaded onto a Train last night just after 7pm. Train hasn’t departed as of this minute but window now shows 5/10 - 5/24 and current ramp estimate is 5/13. Which means I’d probably pick up on the 14th or 15th since Depot is the first truck stop about 20 miles away Lol.

 

[Jerhemi]

Hate to be that guy, but that's what I plan to do. Just want some answers. Jeep Chat says try Jeep Canada. Jeep Canada says call your dealer. So annoying.

Oh, I also reached out to Jeep Canada on Twitter. They told me Jeep Canada can't provide updates, it has to come form the dealer....JEBUS

 

[glassjawkid32]

So I just saw my build summary and window sticker posted, the truck is done, just waiting on shipping. Any sense for how long this takes? It's being delivered to a dealer in Philly..

I believe anywhere from 1-3 weeks. Jeep chat should be able to give an eta. Mine finished two weekends ago with an eta 5/3-5/17.

 

[BJEEPIN]

So I just saw my build summary and window sticker posted, the truck is done, just waiting on shipping. Any sense for how long this takes? It's being delivered to a dealer in Philly..

My truck was finished last Friday and shipped. It is on a train between Toledo and Wentzville Mo. Should arrive at the dealer between May 7th and 21st. That is what I was told this morning.

 

[blau iii]

My truck was finished last Friday and shipped. It is on a train between Toledo and Wentzville Mo. Should arrive at the dealer between May 7th and 21st. That is what I was told this morning.

jeep just told me eta delivery of 5/4-5/12...