Oracle Flush Mount Tail Lights Issues

[WetWilly]

Please let us know how it ends up. I ordered a set of sequential taillights from amazon that have good reviews but they aren't much cheaper than the oracles. I'm on the fence with the oculus headlights.

Will do

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[RS3]

Just to update my post in this thread , I may have my issue resolved. After my initial "glue it" response from Oracle a different Oracle rep from this forum did respond with help. They are supposed to be shipping me a passenger taillights out but will have to wait until July after before more get back in stock. Hopefully that holds true. In the meanwhile I might have to "glue" the cover back on the broken one as it is driving me crazy and just looks like crap with it broke.

 

[Rockabillyroy]

The jury is still out with me. Ignoring all the bad things, I liked the looks of the tail lights so well I went ahead and ordered them after speaking with Josh on the phone. I was sent a set of Wrangler tail lights and when I called Oracle to inform them of the boo boo, I played phone tag with a few people. And then finally was told I needed to send pictures of the wrong tail lights !
Now I can understand sending pictures of a damaged product or warranty claim, but when I tell you that you sent me the wrong lights and that they were for a wrangler , well even I know a square peg don't fit in a round hole, unless you have a really big hammer..
OK then I was told it would take until the end of last week for them to figure out if they had them in inventory. I was sent a statement billing for the (WRONG) tail lights as a reminder I would need to return them.
I got an auto email on Friday saying my order is fulfilled, but no tracking number or explanation. So I am still waiting to see what falls out of the sky this week.

You tried to do the right thing. After the first runaround, you contact your credit card company for a chargeback and order it from somewhere else. It's not your job for fix customer service issues.

 

[ORACLElights]

The jury is still out with me. Ignoring all the bad things, I liked the looks of the tail lights so well I went ahead and ordered them after speaking with Josh on the phone. I was sent a set of Wrangler tail lights and when I called Oracle to inform them of the boo boo, I played phone tag with a few people. And then finally was told I needed to send pictures of the wrong tail lights !
Now I can understand sending pictures of a damaged product or warranty claim, but when I tell you that you sent me the wrong lights and that they were for a wrangler , well even I know a square peg don't fit in a round hole, unless you have a really big hammer..
OK then I was told it would take until the end of last week for them to figure out if they had them in inventory. I was sent a statement billing for the (WRONG) tail lights as a reminder I would need to return them.
I got an auto email on Friday saying my order is fulfilled, but no tracking number or explanation. So I am still waiting to see what falls out of the sky this week.

Hey! I hope you are doing well.

Following up to see that you received the tail lights. Please free to let me know if you have any concerns and i will be happy to assist you further!

-Melissa Boudreaux
National Sales Mgr

 

[ORACLElights]

Just to update my post in this thread , I may have my issue resolved. After my initial "glue it" response from Oracle a different Oracle rep from this forum did respond with help. They are supposed to be shipping me a passenger taillights out but will have to wait until July after before more get back in stock. Hopefully that holds true. In the meanwhile I might have to "glue" the cover back on the broken one as it is driving me crazy and just looks like crap with it broke.

Hey! We are doing our best to get this to you as quickly as possible. If we are able to fufill your order we will certainly do so earlier.

Thank you again for your patience, and glad we could assist you!

-Melissa Boudreaux
National Sales Mgr

 

[RS3]

Hey! We are doing our best to get this to you as quickly as possible. If we are able to fufill your order we will certainly do so earlier.

Thank you again for your patience, and glad we could assist you!

-Melissa Boudreaux
National Sales Mgr

I know you are. Just updating the status on this thread. Your response was definitely better than the initial response I got which still baffles me. Thanks

 

[ORACLElights]

I know you are. Just updating the status on this thread. Your response was definitely better than the initial response I got which still baffles me. Thanks

Thanks I appreciate it! Please know I am working with our team to better assist customers like yourself. We are working diligently to improve on all aspects of customer service. We appreciate your feedback too!

-Melissa

 

[Slipknot1]

I installed my taillights and I get the error message that I expected., But now I have a non functional third brake light. Has anyone experienced this and is it related to the taillight install?

 

[JP_Oracle]

I installed my taillights and I get the error message that I expected., But now I have a non functional third brake light. Has anyone experienced this and is it related to the taillight install?

I haven't gotten this report yet - But I have heard of those 3rd brake lights randomly failing. We make an inexpensive replacement for that if you need one. Has a smoked lens.

Are you running a programmer such as a Tazer or JSCAN that you can use to clear the error message?

 

[TimC]

Took mine in today . Third Brake light intermittent. Dealer blamed ‘aftermarket taillights‘ as expected.. I have JScan now. Maybe I should remove resistors on taillights and set truck to LED’s.

 

[Klicht87]

Took mine in today . Third Brake light intermittent. Dealer blamed ‘aftermarket taillights‘ as expected.. I have JScan now. Maybe I should remove resistors on taillights and set truck to LED’s.

As much as I want those taillight, or any other non-oem led taillights, I'm nervous to install them. I don't really understand how they are causing the 3rd brake light to fail but I've heard it a few other times. That's also an easy blame for dealerships once they see that stuff.

 

[JP_Oracle]

Took mine in today . Third Brake light intermittent. Dealer blamed ‘aftermarket taillights‘ as expected.. I have JScan now. Maybe I should remove resistors on taillights and set truck to LED’s.

I think that's the next best step IMHO.

 

[ospreyfe55]

@JP_Oracle what is the link to get the error code fixed? I cant seem to find a workable link. Also who do I need to contact about water intrusion on my right tail light assy?

 

[Rockabillyroy]

I haven't gotten this report yet - But I have heard of those 3rd brake lights randomly failing. We make an inexpensive replacement for that if you need one. Has a smoked lens.

Are you running a programmer such as a Tazer or JSCAN that you can use to clear the error message?

Link to smoked third brake light replacement?

Thanks

 

[JP_Oracle]

@JP_Oracle what is the link to get the error code fixed? I cant seem to find a workable link. Also who do I need to contact about water intrusion on my right tail light assy?

We killed that link because all new orders now have that circuit built in - You just need to reach out to our CS team & they can help you with both. Shoot an email to [email protected]

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