Colorado/Front Range Dealers and Service Departments

[camodog]

I wanted a central resource area for your experiences of local dealers and service departments.

Who do you take your Jeep to for warranty work and who do you avoid?

Also list your buying/selling/trade in dealer experiences.

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[Cburgess33]

I like prestige in longmont... bought all our jeeps there and their service dept is top notch

 

[camodog]

Well if you make an appointment with LHM in Thornton, take them up on their loaner car or free Uber rides.
They are the slowest service department in the world.
My service rep was too busy to even check on the status of my service, and this poor girl was there for over 2 hrs just getting an oil change.

I will not be going back there. Might be worth the drive up to Longmont next time

LHM in Aurora refuses to answer the phone and you leave a message they won’t call you back to make an appointment.

 

[Cburgess33]

Well if you make an appointment with LHM in Thornton, take them up on their loaner car or free Uber rides.
They are the slowest service department in the world.
My service rep was too busy to even check on the status of my service, and this poor girl was there for over 2 hrs just getting an oil change.

I will not be going back there. Might be worth the drive up to Longmont next time

LHM in Aurora refuses to answer the phone and you leave a message they won’t call you back to make an appointment.

yeah check out Prestige then.... my wife often just drops in without appts for oil change and they are pretty quick or at least honest about the wait time

 

[BlackDog]

Based on recent experience, avoid the service department at AutoNation Jeep on Arapahoe. They have yet to diagnose my Jeep (not a JT) and it's been there almost two weeks. Every time I call them (they never call me), I just hear excuses on how busy they are. They used to be my go-to shop and had some great offroad-minded folks working there, but times have changed. Time to find another service dept.

 

[Sgt Beavis]

I’ve been to Prestige in Longmont several times. I get all my oil changes there, a few tire rotations, two TSBs, one recall, one transfer case service, and something else I can’t remember off the top of my head.

I’ve had nothing but professional service from that dept. It doesn’t look like much. The dealership building is old and could really use a remodel. The coffee is terrible too. However the wifi is decent.

I bought my JLU from Faricy Boys in Colorado Springs. They gave me a good deal and the buying experience was top notch. However they’re just too far away for servicing, otherwise I’d use them in an instant. I’m likely to buy my Gladiator from Prestige. I’ve got my designated sales guy, Byron Nelson. I hear his golf swing is killer.

I can’t comment on Pollard in Boulder. But the Service Dept there isn’t even open on Saturdays. It’s a very clean and newish facility but seriously who the heck isn’t open on a Saturday? Parts used to be open on Saturday but no longer. Only the Sales guys are there. I can’t say that I’ve heard good things about them when they are open. My neighbors avoid them.

<RANT> Larry H Miller is a place I’ll never set foot in again. I haven’t used their service but the buying experience there is a total s-show. They tried to rip me off when buying my wife’s Jeep. I’ve bought over 40 cars in my life so I do have some experience in this but I think I got to emotionally invested in getting that Jeep for my wife. I still went toe to toe with the sales manager and got a fair deal but I would have done even better if I had come to this website and did my research first. I did that research before going to Faricy and it paid off in spades. Sorry, just need to rant. Don’t take your vehicle to LHM. Avoid them like the plague that they are. </RANT>

 

[jeepincb]

I live in Colorado Springs and have purchased 3 Jeeps from The Faricy Boys over the last 12 years. I use them for all work on my Jeeps, from repairs to oil changes. Their service is excellent and I always have had a good experience. They are busy but never have treated my less than fair. I find Tom and Jack (sales guys) to be straight forward and honest. No BS. When I had a problem that was hard to track down, the owner lent me his Jeep for over a week while they worked out the solution. Good people...

 

[JeepCares]

Based on recent experience, avoid the service department at AutoNation Jeep on Arapahoe. They have yet to diagnose my Jeep (not a JT) and it's been there almost two weeks. Every time I call them (they never call me), I just hear excuses on how busy they are. They used to be my go-to shop and had some great offroad-minded folks working there, but times have changed. Time to find another service dept.

Hi Ryan,
We're sorry to hear about your experience with your dealer. Has a case been opened on the Customer Care side to add additional assistance while working with your dealer? If not, please feel free to send us a private message.
Alex
Jeep Social Care Specialist

 

[BlackDog]

Hi Ryan,
We're sorry to hear about your experience with your dealer. Has a case been opened on the Customer Care side to add additional assistance while working with your dealer? If not, please feel free to send us a private message.
Alex
Jeep Social Care Specialist

Yes, I opened a case last week. Didn't result in much other than me having a case # I could stare at. The Jeep was picked up earlier today. It obviously hadn't been touched in the two weeks it was there. I won't air more dirty laundry here but feel free to PM me if you want more details.

 

[JeepCares]

Yes, I opened a case last week. Didn't result in much other than me having a case # I could stare at. The Jeep was picked up earlier today. It obviously hadn't been touched in the two weeks it was there. I won't air more dirty laundry here but feel free to PM me if you want more details.

Hi Ryan,
If you would like to send us a private message with your VIN or case number we would be happy to look into this further for you.
Alex
Jeep Social Care Specialist

 

[Stsdroog]

It always a crap shoot with dealership service departments but I can tell you Larry H Miller on Havana is constantly bad. They rarely fix issues on the first try, they are unresponsive, and lastly when they are told that they aren't providing good service they get defensive and rude. I used to get my jeeps from them but the heavy turn over in sales and the complete lack of service from the service dept. has caused me to go elsewhere. I've been using Autonation on Arapahoe lately and they seem to be good or at least not as bad as LHM and their sales dept (Dee in sales) is awesome.

 

[Stsdroog]

I’ve been to Prestige in Longmont several times. I get all my oil changes there, a few tire rotations, two TSBs, one recall, one transfer case service, and something else I can’t remember off the top of my head.

I’ve had nothing but professional service from that dept. It doesn’t look like much. The dealership building is old and could really use a remodel. The coffee is terrible too. However the wifi is decent.

I bought my JLU from Faricy Boys in Colorado Springs. They gave me a good deal and the buying experience was top notch. However they’re just too far away for servicing, otherwise I’d use them in an instant. I’m likely to buy my Gladiator from Prestige. I’ve got my designated sales guy, Byron Nelson. I hear his golf swing is killer.

I can’t comment on Pollard in Boulder. But the Service Dept there isn’t even open on Saturdays. It’s a very clean and newish facility but seriously who the heck isn’t open on a Saturday? Parts used to be open on Saturday but no longer. Only the Sales guys are there. I can’t say that I’ve heard good things about them when they are open. My neighbors avoid them.

<RANT> Larry H Miller is a place I’ll never set foot in again. I haven’t used their service but the buying experience there is a total s-show. They tried to rip me off when buying my wife’s Jeep. I’ve bought over 40 cars in my life so I do have some experience in this but I think I got to emotionally invested in getting that Jeep for my wife. I still went toe to toe with the sales manager and got a fair deal but I would have done even better if I had come to this website and did my research first. I did that research before going to Faricy and it paid off in spades. Sorry, just need to rant. Don’t take your vehicle to LHM. Avoid them like the plague that they are. </RANT>

I'll have to check out Prestige for service. I couldn't agree more with your comments on LHM. I used to buy all my jeeps from them (two JK's, moms renegade, aunts Compass, Wifes Grand Cherokee). After dealing with their shady sales tactics and the shithead service manager that my elderly mother cry I gave up on them. I picked up JTR from AN Arapahoe and will never set foot in a LHM dealership again.

 

[ColoradoGlad]

I like prestige in longmont... bought all our jeeps there and their service dept is top notch

Bought my Gladiator from them also...
I had to drive about an hour, but well worth it...
Most of the Dealers in my area, Golden / Arvada, didn't want to be bothered with ordering a JT for me.

I bought my JT when they were just hitting the area, so selection was very limited.

Also bought a LJ from Pollard Jeep. Their service was excellent..

 

[FR33DOM]

I live in Colorado Springs and have purchased 3 Jeeps from The Faricy Boys over the last 12 years. I use them for all work on my Jeeps, from repairs to oil changes. Their service is excellent and I always have had a good experience. They are busy but never have treated my less than fair. I find Tom and Jack (sales guys) to be straight forward and honest. No BS. When I had a problem that was hard to track down, the owner lent me his Jeep for over a week while they worked out the solution. Good people...

I agree! I just bought my first Jeep ever (Gladiator LE) and Nolan at Faricy Boys really was easy to with with, fair pricing and zero pressure. I’d definitely buy from them again in the future.

 

[AC_1960]

I agree! I just bought my first Jeep ever (Gladiator LE) and Nolan at Faricy Boys really was easy to with with, fair pricing and zero pressure. I’d definitely buy from them again in the future.

Copy that. Ordered my Gladiator from them last month. Gave me a good deal/fair pricing and no BS on the extra things I asked for. Even took a quick test drive for the $50 gift card promotion. So far so good. Now if FCA will just get the dang thing built already!!!

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