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we were told by the dealership, the reason we were not able for the agent at SOS to hear us had to do with Covid 19 and agents working from home, that the connection are not good. As of today, I do not feel it is worth the membership. My cellphone can do what it does. Good luck with your problem.

We had the exact same problem. We just got our Cherokee on Tuesday. I called in to Sirius XM Guardian to sign up, and they said the last thing I needed to do was call the SOS to do a test. Could not get connected and would not turn off. Called to get assistance and they said take back to...