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UPDATE- The Service Manager of the dealership reached out to me by phone and apologized profusely. He was embarrassed by the ordeal. Which made me feel a bit better that it wasn't so normal that steps were skipped on the TSB. He had the shop foreman finish the job and test drive it to make sure...

I had the TSB done yesterday. The JT came out of the shop with the steering wheel aimed about 45 degrees to the right and the steering was VERY heavy. I assume the box was swapped and that was it. No alignment and no e-steering update. I turned around and walked into service and told them that...