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Just did a bit of wind rock today. Huge ruts on trail 51 just after it starts. I am talking ruts that would need a 6" lift and 40s to get by with scraping. We had two stock Mojaves and a Rubi JLU with a 2" lift. We decided to pass. There is logging active in the area. Possible the...

Agr Thank you all for sharing. The good bad and nasty. Jeep Customer service was great once the case was properly assigned. I understand there was lag in response because the case was initially improperly assigned. Be persistent. As you all guessed the case was declined for warranty. I...

Thank you

Thank you for the offer. Seems like you may have some experience. Any idea how the body mount bolt and nut both go missing? I'd think if the nut weld broke loose the bolt would still be attached to the nut and at least hanging. This one is a mystery to me.

Don't know about the quality of the rails I removed. I bought these rock hard patriot angle down because if the step capability and ruggedness. My Mojave may never see a desert. And I keep getting older.

Dealer Dealer said I should contact Jeep Customer Service.

Thank you Kate. After near 4 full days, 5 calls and promises to follow up earlier, I have been contacted by a case manager today and looking forward to working through the process.

Body mount bolts. Front one side. Middle.of the other. One snapped. One missing a nut. Blogs are filled with this happening. Who did it is beyond concern now. I understand the repair is not simple from the blogs. I guess my larger question is navigating jeep Customer care to get proper...

Or ....my installer is truthful, hard for me to call someone a liar, and something had to be redone in the factory and that is when the bolts/nuts broke. I'd love to know, eh?

Getting it fixed properly to continue warranty coverage is my concern. Who broke them is beyond my concern at this point.

Dealer pretty much said that already

Well....a snapped bolt and missing nut on the frame is what I am told

Just missing. One each side.

@JeepCares

Any one else have difficulty getting a response from jeep Customer service? Been 3 days since I called and opens a case. Was told Id have some one contact me in on business day. I am on the third business and 3 follow up calls later all I am getting is a promise for follow up. It appears my...

Consultant supporting accounting applications. I work at home or fly to work for the week and Uber hotel to work. I wish more Uber drivers drove Jeeps

I can't eat an x

No worries about it having to fit the key holder slot. I've found a better use for it.

Definitely not for phones