Bummer. I have so many questions but will hold off until your Install is complete.
In spite of the snag, I am really glad to learn the other details you referenced (especially regarding customer service...). I just placed my order on this last night, and will definitely need installation...
Been a visitor on the forum for months, but this is a subject I want some insight on.
This is something I have been considering after learning they were doing something for the JT. Really its the reputation I have researched that they have within the toyota community that peaked my interest...