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It's disappointing that our experiences seem to be universal. One of the service managers I spoke to thought the "gorilla thing" was some special insurance I purchased through the dealership. My advice to anyone else trying to get their GG windshield replaced through it's 2 year limited...

I picked up my JTR from Gupton this past Thursday, January 13th. I cannot say enough how friendly, helpful, and professional Renee, Daniel, Maynor, and the rest of staff at Gupton were throughout the entire process. Most of the employees went home sick on Thursday, leaving just Renee and one...

I'm happy to update that Daniel eventually replied back to me and I was able to place my order. Both he and Renee are very kind and made the process super simple. Thanks to everyone here for their advice, including the wise words "be patient."

I'm experiencing the same. I was straight to the point and emailed from a Gmail account, as others have suggested. I imagine he's busy, but it is still discouraging.