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Again I want to thank all of you for your comments and advice. I have submitted the repair invoice to FCA, and hope for some or all expense refunded. But here’s the larger thing. I will end my association with the Jeep brand today. There’s two reasons: Even though my JT was “repaired”, it was...

Ok, here’s the latest. FCA has reached out to me for more detail related to the HPFP failure and subsequent warranty refusal by Anderson. Also Anderson’s Customer Relations Manager has contacted me to set up a meeting with Anderson staff. I have a bed load of parts all of which were replaced. I...

Yes, I paid the bill today. It’s the only vehicle we have, and $50 per day for the rental was not something we wanted to continue. I will fight this in one of several ways. The most compelling is the Breach of Warranty which carries Federal penalties.

Got the JT back today with all replaced parts in the bed. I got the Warranty Recall for the HPFP via email last week. I asked Service Writer “Recall says Parts not yet Available. So what did you use to fix my truck.?” He said “The same model HPFP”. So the possibility is that I’ll go through this...

Thank you Hootbro for an informative article. I will use the link, and follow up with agaa.gov.

There is so much here to consider. However, I’m stuck in a “no win” position right now. I will have the dealer make the repair to the tune of 11,841.00 and demand return of the parts replaced. I won’t be able to fuel test any of the parts, and really only want the fuel pump. But I won’t give...

Hey Hootbro, I’ll take any comments or advise, and not be offended. Nearest dealer not part of the Anderson Group is in Kingman, Az. That’s just a few hours away. On this past Tuesday I authorized the dealer to make repairs, so I’ll not stop the process now. on the advise of an attorney friend...

I have little or no choice in who does the repair. The next nearest dealership is in Bullhead City, AZ. But, surprise surprise, it’s owned by Anderson Group also. I know I’m in for a fight. I won’t say “it’s not about the money” because as a retired man it’s a pretty big chunk of cash. But the...

Let me bring y’all up to date. I’m insurer, USAA, denied the Comprehensive Coverage Claim. And rightly so, because it’s a mechanical failure. Stellantis won’t/can’t help because no warranty claim has been submitted to them. so now I’m left with Anderson CDJR in Lake Havasu City, AZ to decide my...

Right now I’m riding the bench. After the truck is back in my possession I will stink up the place. However it’s like sending your meal back in a restaurant. I have fuel, but no chain of custody. I have three Independent tests, but dealer rejects results. I’ll wait. I’ll organize. I’ll make...

The two most shocking and telling comments made by the Service Manager 1. I’m aware of the three tests, but I’m going with Tyler’s (service tech) smell test. 2. My primary responsibility is to protect the store. So he disregarded the Independent Testing. And the customer is not his concern...

Just received the repair estimate $11,400. Also, it is not Jeep Wave (Stellantis) rejecting the warranty repair. It’s Anderson CJDR refusing to submit the case for warranty coverage. I have submitted the estimate to my USAA insurance for Comprehensive Insurance coverage. As I have stated before...

Brent is a Service Writer. James is the Service Manager

Thanks guys, lots of questions and suggestions too. I appreciate them all. I do have a case opened with Jeep Wave (Stellantis). Also with my insurance carrier USAA. I prefer if it’s handled by Stellantis. service Manager, James, claims that if they send it in for warranty recovery, and that...

Latest info. Anderson CJDR in Lake Havasu City has declined warranty coverage. Their claim is that there is contaminants in the fuel. First it was gasoline, but two subsequent fuel samples passed the Vapor Flame test. Also I cannot detect any foreign “smell” in the fuel samples. So now it’s...

This May sound a bit like conspiracy, but here goes: The Service Tech claimed he could detect gasoline in a sample he drew (don’t know where from) by color and smell. I called BS. I will be on-site tomorrow morning when a fresh sample is taken and tested by a “qualified” testing company. My...

Sorry if starting a New Thread was the wrong thing to do. Yes I have my Maverik receipt showing date, time, pump, fuel, quantity and cost. Also spoke with station manager about possible gasoline contamination. This station pumps huge quantities of diesel daily. If there was an issue, there’d be...

Thanks for all the comments and valuable input. You‘re right, it’s high pressure fuel pump. Heres the latest: I and the dealership have entered the Blame Game. The Service Tech claims there’s gasoline in my diesel fuel. A visit to the service bay and asking the tech “how did you determine...

Here‘s an update to Engine Failure. I’m a week into this saga, and have very little to add. I have Chrysler Corp involved, and thanks for that. The dealership has been of little help so far. I’m in a rental vehicle covered by the dealer, but I don’t know how long that will last. At this moment...

Ok, latest from Dealer is: truck threw a code for high pressure fuel pump. So, from the vast experience of the members, what kind of noise do you hear when a fuel pump impeller comes apart? I’ve never heard a diesel make noise from fuel shut down…that’s how a diesel is shut down! I guess I’ll...