I always had all three. The problem is the Offroad Pages icon was grayed out and would not work before the update. After the update all three started working as designed and have since. I contacted UConnect Support/Jeep Connect and they opened a ticket for the repair. The contact info I have...
I received two calls this past week from customer support. The first one said no progress has been made but during the discussion he told me the list is growing with owners experiencing the same issue so he hopes a fix is coming.
For the second call he said an update got pushed and they wanted...
Another update⦠I received the following today and it reads, āHello I am reaching out to keep you up to date with the current case status. There are no new updates on your case at this time, we are still working on the new coding and are awaiting further progress in the creation of the...
I received another call yesterday while out running errands in my Gladiator from the UConnect customer service rep for my case. He said the software engineers narrowed down the issue between two different software versions of Offroad+. They rolled out a fix for one of the two. He wanted to know...
I got a call today from the UConnect person assigned to my case. He wanted me to know they isolated the problem with certain model years, and within given model years, those likely effected by the update. There is still no fix but they've narrowed the field and they are trying to see why all are...
Nope - every week I receive the same email as I quoted previously. This isnāt a big deal in the grand scheme of things but I have this issue with stuff that I own with features sold as benefits only to have them not work.
Update - I received an update by email yesterday. For those experiencing this issue but have not opened a trouble ticket, Iāve included the pertinent details below for your situational awareness.
āHello I am reaching out to keep you up to date with the current case status. There are no new...
My icon is on screen but greyed out.
The OffRoad icon is present but greyed out and does not work. It is the only thing not working so while not a big deal, it is annoying and I would like it working like it did before the software update. Cellular coverage is great where I park and live, the...
Thanks but there is already an open case. I was being kept, sorta, up to date but Iāve heard nothing for a while (weeks). Probably because nothing has been accomplished by the software team.
Update - No change to Off-road Pages not working and since the last update above I have not heard from UConnect again. I hope they are still trying to clean up whatever happened in the last software update. I also hope their end of communicating with me isnāt a bad sign. Thankfully this issue...
I like the look. It matches and ties in the black accents of the hood and the front fenders. That said, I got it more to protect the leading edge of the hood against road debris and bugs when flat towing behind our motorhome. For that it works.
Another update - It has been a slow process but I have received two weekly updates by email. Both say the same thing...
"Thank you for allowing Jeep Connect an opportunity to address your inquiry. Your satisfaction is very important to us.
Hello I am reaching out to keep you up to date with...
Our Ford F150 does it and it always annoyed me. Imagine my surprise when I got the Gladiator and it does it too but takes it to higher annoying level. I got in the habit of leaving the keys inside if I need to leave the vehicle running with the Ford so now I do it with the Jeep as well. For...
Update - I haven't heard anything since my discussion with the support person assigned to my case. He told me that he would get back in touch in 24-48 hrs but that didn't happen. So, I tried contacting him by email (twice) and by phone. Nothing heard. I understand that the last software update...
I called UConnect earlier today. We talked/walked through a lot of settings and did multiple resets but no joy. The trouble ticket is getting kicked up a level. I'm waiting for a call so we'll see. I'll post the relevant solution to my problem once we figure it out.
Yup. I have the icon on the screen but it does nothingā¦touching it does not bring the Off-road Pages up. Iāve reset the system several times over the past few weeks but nothing has worked. Is it the end of the world, no, but I want things that are meant to work to work.