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Maybe since they have been sitting for so long try to just thoroughly clean them as you have started to do. I can't speak to what could be on them at this point, but it should not be the powder degrading. Try some Glass Cleaner or something that may help cut through the grime. I use Windex on...

I am not disputing anything you're saying. All I'm saying is that what you're getting on the rag is not from the powder being applied or baked improperly.

We can both agree that powder coat doesn’t just wipe off — and that’s a good place to start. At least we’re on the same page there. I also want to clarify something you mentioned about this being “directly addressed” with me. Our Customer Service team handled this ticket, so I wasn’t personally...

Thank you for the business and for chiming in.

First off, I want to say I really don’t like having to share order details publicly — not because I have anything to hide, but because I value our customers’ privacy, even for something as simple as an order date. Your order shipped on 12/3/2023, not one month ago as suggested. You have been a...

Thank you for the opportunity to re-earn your business. We have a great team now that is laser-focused on continuous improvement. Now that we have the tools to handle the demand with more insight, things are drastically improving. It has been a bumpy road, but we're on the good side of it now...

Hey everyone, Brit here from American Adventure Lab. I came across this thread in a random Google search and want to own up to a few things discussed here. First off, thank you for the honesty in this thread. It’s not easy reading criticism about something you’ve built from scratch, but it...

Sometimes, we Jeep to get to the good mountain bike spots! 🤣