me_ccie
Active Member
- First Name
- Markus
- Joined
- Mar 3, 2020
- Threads
- 2
- Messages
- 27
- Reaction score
- 25
- Location
- California
- Vehicle(s)
- Jeep Gladiator Rubicon
- Thread starter
- #1
I started having odd issues with shifting in my 2020 Rubicon 37k miles. At times it wouldn't engage to reverse. The shift from 3rd to 4th gear was very rough.
Naturally, I took it to the dealership (March 8th) to have the problem diagnosed since it wasn't giving any warning lights on the dash. In week two, I was told they must order a valve body. A week after, my SA called and told me they had another Gladiator with the same symptoms, and the valve body did nothing. They need to replace the transmission. My SA advised me to call Jeep Customer Care for a rental car since this will be covered under the power train warranty. I give a call, and they open a case for me and tell me I'll hear back in a couple of business days. I waited a few days and never heard back. I called about five times and finally spoke with the case manager on April 4th. She tells me I'll need to be reimbursed and sends me an email to forward her my rental agreement. The case manager says she'd check in on me on April 6th, no contact. This case manager is the WORST!
Here I am on week five without my car, still paying for a vehicle at the dealership and a rental car, not knowing if I'll be reimbursed.
I called today to escalate the case and was told it couldn't go any higher; when I said I'd likely not buy another FCA vehicle, the rep hung up on me.
This is the worst experience I've ever had regarding a vehicle repair. I've put in a Mediation Request to California's Consumer Mediation Services Program of the New Motor Vehicle Board, hoping it'll be lemon law'd. If I ever get the Jeep back, it's time to sell and never buy another FCA vehicle.
Does anyone know how I can escalate this issue? I PM'd @JeepCares, and no response.
Naturally, I took it to the dealership (March 8th) to have the problem diagnosed since it wasn't giving any warning lights on the dash. In week two, I was told they must order a valve body. A week after, my SA called and told me they had another Gladiator with the same symptoms, and the valve body did nothing. They need to replace the transmission. My SA advised me to call Jeep Customer Care for a rental car since this will be covered under the power train warranty. I give a call, and they open a case for me and tell me I'll hear back in a couple of business days. I waited a few days and never heard back. I called about five times and finally spoke with the case manager on April 4th. She tells me I'll need to be reimbursed and sends me an email to forward her my rental agreement. The case manager says she'd check in on me on April 6th, no contact. This case manager is the WORST!
Here I am on week five without my car, still paying for a vehicle at the dealership and a rental car, not knowing if I'll be reimbursed.
I called today to escalate the case and was told it couldn't go any higher; when I said I'd likely not buy another FCA vehicle, the rep hung up on me.
This is the worst experience I've ever had regarding a vehicle repair. I've put in a Mediation Request to California's Consumer Mediation Services Program of the New Motor Vehicle Board, hoping it'll be lemon law'd. If I ever get the Jeep back, it's time to sell and never buy another FCA vehicle.
Does anyone know how I can escalate this issue? I PM'd @JeepCares, and no response.
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