2021 Apple carplay issues?

[Summitsearcher]

I hope they get you done. I was freezing up and no response from the unit, also not recognizing my device when using usb dash input for apple CarPlay. I have a 7” head unit and an iPhone 10X. In my 21 Rubicon.

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[Dryfly24]

So I just took it to get gassed up and it’s working fine again. Crazy. . .

 

[Gmac03]

Never had a problem with mine, shit the bed a few weeks ago, nothing since. 🥲

I’ll have to take it to the dealership but hopefully they can start getting parts for the HPFP recall to knock that out as well.

 

[JeepCares]

So I just took it to get gassed up and it’s working fine again. Crazy. . .

Hi Dryfly24,

If you still plan to bring your Jeep into service and would like additional support, we're available via PM to assist further.

Steph
Jeep Cares

 

[jjdustr340]

Mine was updated last week. No more problems.

Any info on this update? For example, what to tell the dealers needs done for those with this problem?

 

[Summitsearcher]

Any info on this update? For example, what to tell the dealers needs done for those with this problem?

I just told them about the freeze and non-responsive screen along with not recognizing my device on CarPlay. They looked it up did the update and I’m good for now. They were great about it.

 

[JeepCares]

Any info on this update? For example, what to tell the dealers needs done for those with this problem?

If you'd like any further information on the update, our team is happy to assist via PM for you. We can search for any available updates as well.

Steph
Jeep Cares

 

[kad's_Glad]

If you'd like any further information on the update, our team is happy to assist via PM for you. We can search for any available updates as well.

Steph
Jeep Cares

Hello @JeepCares. It would be appreciated if you could provide a technical service bulletin number or other reference number for this current fix. Sometimes we have to be "pretty active participants" helping our service writers find current solutions to issues such as this. This may be out of your scope though.

 

[jjdustr340]

Hello @JeepCares. It would be appreciated if you could provide a technical service bulletin number or other reference number for this current fix. Sometimes we have to be "pretty active participants" helping our service writers find current solutions to issues such as this. This may be out of your scope though.

Agreed. When the fix for the steering gear box came out, I had to show up with a copy of the TSB and even highlighted the part that said “if the customer states any of the issues, perform the fix” because I knew the dealer would give me the old “well we will need to take it on a drive and diagnose it”, which they did. Promptly handed him the highlighted TSB and he said ok and scheduled me.

 

[Gmac03]

Went today to the dealership, had the radio updated and zilch.

No fix for CarPlay.

They said give it a couple of days and maybe it’ll work.

I’m not holding my breath.

 

[JeepCares]

Hello @JeepCares. It would be appreciated if you could provide a technical service bulletin number or other reference number for this current fix. Sometimes we have to be "pretty active participants" helping our service writers find current solutions to issues such as this. This may be out of your scope though.

Hello Kad's_Glad,

Thank you for grabbing our attention. Please send us a PM with your VIN, we'd be happy to assist you further.

William
Jeep Cares

 

[Toyfrog]

Got an IPhone 14 yesterday and now CarPlay will work for a few minutes when plugged in and then freezes up. Didn’t have the issue yesterday morning with old iPhone? The new phone has been paired, not sure what’s going on?

 

[VolInGa]

Got an IPhone 14 yesterday and now CarPlay will work for a few minutes when plugged in and then freezes up. Didn’t have the issue yesterday morning with old iPhone? The new phone has been paired, not sure what’s going on?

I haven’t read all 12 pages of this thread, but had the same problem you described. Thought it was the audio system or the phone. Finally replaced the cable and haven’t had a problem since.

 

[Toyfrog]

I haven’t read all 12 pages of this thread, but had the same problem you described. Thought it was the audio system or the phone. Finally replaced the cable and haven’t had a problem since.

May try replacing the cable, but it’s funny that the cable was working fine yesterday morning with my old iPhone.

 

[VolInGa]

May try replacing the cable, but it’s funny that the cable was working fine yesterday morning with my old iPhone.

mine was too.

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