MrZappo
Well-Known Member
- First Name
- Tom
- Joined
- Aug 9, 2020
- Threads
- 13
- Messages
- 779
- Reaction score
- 1,866
- Location
- Granger, Indiana
- Vehicle(s)
- Gladiator Mojave
- Occupation
- Computer Consultant
- Thread starter
- #1
Well, the dates for my steering gear have been given to me and than not met/moved 5 separate times now ... I just got off of the phone with my dealer and was told that the most recent "order" was cancelled by FCA ... I demanded that he give me more information ...
He read to me the text of some corporate directive that basically said the following:
"All orders for TSB xxxxxxx for Jeep Gladiator steering gears have been cancelled. A new ordering process will be announced based on VIN. This is being done to ensure the highest level of customer service ... "
Yeah right ...
So if anyone "THINKS" that they have a steering gear coming, guess what ... Ya don't ...
Please call and complain LOUDLY as Ill be doing ...
These people are building and delivering NEW 2021 models WITH THE NEW STEERING GEARS that they OBVIOUSLY HAVE IN STOCK while they collect monthly payments from all of us customers whose MONEY THEY ALREADY HAVE ...
Totally shameless corporate BS ...
We are now dangerously close to lemon law or other legal territory ...
And forget Jeep Cares ... They are just in the middle of this as well .. Ive talked to them at length about this ... They CAN DO NOTHING and privately agree with us while towing the company line WHATEVER THAT IS ...
Maybe a little communication would help as opposed to the stealth tight lipped silence. It would go a long way FCA !!!
Everyone can deal with reality ... But stringing people along is just bad policy ...
He read to me the text of some corporate directive that basically said the following:
"All orders for TSB xxxxxxx for Jeep Gladiator steering gears have been cancelled. A new ordering process will be announced based on VIN. This is being done to ensure the highest level of customer service ... "
Yeah right ...
So if anyone "THINKS" that they have a steering gear coming, guess what ... Ya don't ...
Please call and complain LOUDLY as Ill be doing ...
These people are building and delivering NEW 2021 models WITH THE NEW STEERING GEARS that they OBVIOUSLY HAVE IN STOCK while they collect monthly payments from all of us customers whose MONEY THEY ALREADY HAVE ...
Totally shameless corporate BS ...
We are now dangerously close to lemon law or other legal territory ...
And forget Jeep Cares ... They are just in the middle of this as well .. Ive talked to them at length about this ... They CAN DO NOTHING and privately agree with us while towing the company line WHATEVER THAT IS ...
Maybe a little communication would help as opposed to the stealth tight lipped silence. It would go a long way FCA !!!
Everyone can deal with reality ... But stringing people along is just bad policy ...
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