Minty JL
Well-Known Member
- First Name
- Jeremy
- Joined
- May 15, 2019
- Threads
- 23
- Messages
- 4,296
- Reaction score
- 6,511
- Location
- Ft Meade, MD - AOR
- Vehicle(s)
- 23 XC90 - 23 JTM - 19 JLUR - 04 355 ZQ8
- Occupation
- USA(R), DoD - Sr. Field Ops Engineer
No surprise because they don't have proof/evidence and hoping you just bend over. I'd call the service Manager and tell him your going to elevate this up through to the GM and owner of the dealership if the information is not provided or the warranty being honored.Requested that info and still haven't heard anything from the dealership...
Every shop I worked in if there was a failed part or system we provided the information to the custom as soon as the diagnostics and issue(s) were identified. We'd either send pictures or have the customer come by the shop and show them everything. I could go on for days with this.
Not telling you want to do, but don't back down.
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