Gladiator is Tops in 2023 Initial Quality Study for Midsize Trucks (JD Power)

[ModdedJK]

https://www.jdpower.com/business/press-releases/2023-us-initial-quality-study-iqs

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[Vtur]

That's probably because Jeep's owners got used to that it's a Jeep things and/or tired of bad customer service and stopped complaining

 

[ShadowsPapa]

https://www.jdpower.com/business/press-releases/2023-us-initial-quality-study-iqs

I can believe it. Other than steering gear in my 2020 - it was extremely well-built, everything lined up, no leaks, no squeaks, no rattles, just plain very good fitment of all panels inside and out. All joints were even, the doors were perfectly centered with no gap larger or smaller than others.
My 2022 is similar although I think the bed should be 3/8" further forward, maybe a bit more on one side than the other because of the seals between bed and cab.
Fit and finish is still so far, ok.
the misfire was extremely weird and never left me wondering if we were going to be stuck somewhere.
Compared to many of todays vehicles, JT is actually pretty good.
Just in general, satisfaction has gone down pretty much across the board so maybe expectations are not what they were 10 years ago.
The reason I even bought a JT was due to our great experiences with our other Jeeps.

 

[wchevron]

Other than the paint starting to bubble on the hood at 48,000 miles, haven't had any other issues. Overall been happy with it and as a newbie to off-roading, I'm constantly impressed by how much abuse the jeep will handle.

 

[cranbiz]

My JTR is Jeep number 8. It is by far the one with the best fit and finish, just ahead of the WK2. I have not had it long enough to know how it will hold up but a close friend has had one for 2 years not and has had no issues.

I have not had any big issues with the 3.6L either. Yes, My 2012 JK had the left hear replaced at 25K, which was pretty much expected. Other than that, I have not had any issues with either version of the Pentastar. I have done some proactive repairs on the JK but at 100K miles, it just made sense to replace certain things while the intake manifold was off.

I have had more issues with Ford and Chevy than I have had with my Jeeps.

 

[ShadowsPapa]

Yes, My 2012 JK had the left hear replaced at 25K, which was pretty much expected.

Early issue quickly resolved by FCA.

 

[cranbiz]

Early issue quickly resolved by FCA.

It was quickly and surprisingly easy to get it resolved and the warranty was extended (I have a 10-11 JK build). I have not held that against the Pentastar. It's been a very reliable engine for me.

 

[Glad Jeeper]

I get a lot of compliments on my JTM and asked all the time how I like it... My quick response is; best vehicle I have ever owned. Have not had one issue at all. 2021 JTM

 

[KW80]

I love my Gladiator and wouldn’t rather have anything else but it has not been a trouble free relationship for me. Thankfully all my issues have been relatively minor so far starting with a ‘service fwd’ light at purchase (bad ground wire), leaking right rear axle seal, issue with the tpms receiving module (tpms light stays on even though all tires are reading at recommended pressure), and of course the Bosch HPFP recall that has no end in sight. Not salty about any of these things nor the service to fix but I wouldn’t rate it high in overall initial quality either.

 

[Summitsearcher]

I get a lot of compliments on my JTM and asked all the time how I like it... My quick response is; best vehicle I have ever owned. Have not had one issue at all. 2021 JTM

D-I-T-T-O!

 

[Wolf Island Diver]

If I was a billionaire I’d pay JD Power to declare my dumb ass cats tied for 1st in Initial Quality for Mid-Size Pickups.

 

[ttn333]

It's JD Powers... bought and paid for.

 

[Mr.Wilson]

That's probably because Jeep's owners got used to that it's a Jeep things and/or tired of bad customer service and stopped complaining

Exactly. I love my JT but! Other than it being a ton of fun, looks amazing with all the mods I’ve done. I’ll never buy another one. I miss having a motor that’s got actual balls. I miss a truck than can actually tow a trailer with more than 200 pounds on it and not have to shift it manually so I can go higher than 4th gear. I miss being able to pass someone with an on coming car just 200 yards in the oncoming lane. Yeah I miss my V8’s.

 

[ShadowsPapa]

If I was a billionaire I’d pay JD Power to declare my dumb ass cats tied for 1st in Initial Quality for Mid-Size Pickups.

Why do they choose the most complicated choice - ding-dong has a bigger bed, empty, right next to him........

 

[Vtur]

Exactly. I love my JT but! Other than it being a ton of fun, looks amazing with all the mods I’ve done. I’ll never buy another one. I miss having a motor that’s got actual balls. I miss a truck than can actually tow a trailer with more than 200 pounds on it and not have to shift it manually so I can go higher than 4th gear. I miss being able to pass someone with an on coming car just 200 yards in the oncoming lane. Yeah I miss my V8’s.

Agreed. That's why i got the diesel knowingly that it can potentially have some major issues, but i rather deals with that than having to hates it for being slow every times i use it. All my company's provided trucks are V8 so it's a no brainer for me to have something comparable in power.

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