rafaelsanches
New Member
- First Name
- Rafael
- Joined
- Nov 30, 2024
- Threads
- 1
- Messages
- 1
- Reaction score
- 3
- Location
- San Francisco
- Vehicle(s)
- Gladiator 2021
- Thread starter
- #1
I bought a Gladiator at this dealership and I’m having the worst experience ever.
Here’s my story:
It’s really shocking that jeep keeps a dealership that disrespect and try to deceive costumers like this one.
Bought a 2021 Gladiator at this dealership for 32.998,00 , on the second day the car stopped working.
Luckily I bought it with extended warranty.
On the second day, due to the problem I told them I wanted to return the car. And here is the first lie they told me that to return the car I would need to still pay the taxes they paid for my car sale and the registration fees (something around 3000 dolars).
Later I discovered this is a lie, because in the state of California when you return a car to a store or dealership, they will have the taxes and fees back to then.
To don’t loose the 3000 dolars (that they made me believe I would need to still pay after returning the car) I accepted to have the car fixed.
They fixed the car, and on the same day I picked up the car, it was showing the same problem.
Again, I returned the car to then, told then I wanted to return the car again, they said I couldn’t, that for returning the car I’d need to pay the 3000, Bla Bla Bla, and offered me to choose a different car if their cars in case I wanted to swap the cars, making me believe that in this exchange I was not going a have any cost in case I chose a car that’s similar price.
Meanwhile they fixed the car again. And again in the same day the car showed the same problem.
And now I called then saying I really just wanted to return the car and/or change for another one.
After that I chose a car they had that was marketed with the same price I paid in my car (this was 20 days after I bought the car.
Then, I sent then the model I chose (my main criteria was a car with the same price, because I didn’t want to have any extra expense, I just wanted a car that worked).
So I chose a car that was marketed for 32998,00.
So I went to their store having in mind we were going a do a car exchange without any extra cost due to the reasons below:
1 - that’s what the sales manager made me believe.
2 - I chose a car that was the same price as my car, that I bought 20 days before.
3 - I was exchanging the car just because they sold me a car that doesn’t work (the car turns on only when he wants to).
4 - the car I bought 20 days prior to this started having issues on the second day, and I was trying to return this car since the second day.
Great, for my surprise when I got at the dealership instead of just exchanging the cars, they wanted me to pay around 6000 dolars to make this exchange.
the exchange was going a cost 4500 USD, but i was going a receive a 2500 check from the extended warranty i had bought in the first purchase, so it was going a cost me 2.000 usd.
and for this money he was going a exchange the cars, and give me a full warranty on the new car for 5 years or 24.000 miles.
Was it fair? No. Was it right? No. It was crazy to pay $2,000 to correct their mistake. But I just wanted to solve the problem, so I decided to pay the $2,000 and be done with it.
The next day, I went back to exchange the car. When I read the contract, I realized they were trying to charge me the warranty they said was free and the tax and registration fees again, totaling $6,800 in extras!
They tried to hide these costs, never mentioning them. The day before, they said the transaction would add around $100 to the monthly payment. After negotiating, they said they’d check the value again and give me a lower monthly payment.
Today, they showed me a monthly payment that was $120 more than what I pay now. I thought it was weird because the difference should be only around $60 or less monthly. But I thought, no problem, what matters is the amount we’re financing because I plan to finish all the payments in 3 or 4 months.
When I read the contract, I finally understood everything: the monthly payment was $120 extra because they were charging me the warranty ($3,900) and the sales tax irregularly and without mentioning, hoping I wouldn’t notice it because the difference on the payment was only $20 more than the value they showed me the day before.
So basically, after lying about the tax and fees not being refundable, forcing me to stay with the car, and after trying to charge me 6000 usd to fix their mistake, and after agreeing on charging me only 2000 dolars to change the cars, they tried in the most sketchy way possible to charge me 6.800 without telling me, by my back.
I am disappointed and shocked by the lack of honesty and transparency with which they treat their customers, they lied and tried to cheat blatantly.
Here’s my story:
It’s really shocking that jeep keeps a dealership that disrespect and try to deceive costumers like this one.
Bought a 2021 Gladiator at this dealership for 32.998,00 , on the second day the car stopped working.
Luckily I bought it with extended warranty.
On the second day, due to the problem I told them I wanted to return the car. And here is the first lie they told me that to return the car I would need to still pay the taxes they paid for my car sale and the registration fees (something around 3000 dolars).
Later I discovered this is a lie, because in the state of California when you return a car to a store or dealership, they will have the taxes and fees back to then.
To don’t loose the 3000 dolars (that they made me believe I would need to still pay after returning the car) I accepted to have the car fixed.
They fixed the car, and on the same day I picked up the car, it was showing the same problem.
Again, I returned the car to then, told then I wanted to return the car again, they said I couldn’t, that for returning the car I’d need to pay the 3000, Bla Bla Bla, and offered me to choose a different car if their cars in case I wanted to swap the cars, making me believe that in this exchange I was not going a have any cost in case I chose a car that’s similar price.
Meanwhile they fixed the car again. And again in the same day the car showed the same problem.
And now I called then saying I really just wanted to return the car and/or change for another one.
After that I chose a car they had that was marketed with the same price I paid in my car (this was 20 days after I bought the car.
Then, I sent then the model I chose (my main criteria was a car with the same price, because I didn’t want to have any extra expense, I just wanted a car that worked).
So I chose a car that was marketed for 32998,00.
So I went to their store having in mind we were going a do a car exchange without any extra cost due to the reasons below:
1 - that’s what the sales manager made me believe.
2 - I chose a car that was the same price as my car, that I bought 20 days before.
3 - I was exchanging the car just because they sold me a car that doesn’t work (the car turns on only when he wants to).
4 - the car I bought 20 days prior to this started having issues on the second day, and I was trying to return this car since the second day.
Great, for my surprise when I got at the dealership instead of just exchanging the cars, they wanted me to pay around 6000 dolars to make this exchange.
the exchange was going a cost 4500 USD, but i was going a receive a 2500 check from the extended warranty i had bought in the first purchase, so it was going a cost me 2.000 usd.
and for this money he was going a exchange the cars, and give me a full warranty on the new car for 5 years or 24.000 miles.
Was it fair? No. Was it right? No. It was crazy to pay $2,000 to correct their mistake. But I just wanted to solve the problem, so I decided to pay the $2,000 and be done with it.
The next day, I went back to exchange the car. When I read the contract, I realized they were trying to charge me the warranty they said was free and the tax and registration fees again, totaling $6,800 in extras!
They tried to hide these costs, never mentioning them. The day before, they said the transaction would add around $100 to the monthly payment. After negotiating, they said they’d check the value again and give me a lower monthly payment.
Today, they showed me a monthly payment that was $120 more than what I pay now. I thought it was weird because the difference should be only around $60 or less monthly. But I thought, no problem, what matters is the amount we’re financing because I plan to finish all the payments in 3 or 4 months.
When I read the contract, I finally understood everything: the monthly payment was $120 extra because they were charging me the warranty ($3,900) and the sales tax irregularly and without mentioning, hoping I wouldn’t notice it because the difference on the payment was only $20 more than the value they showed me the day before.
So basically, after lying about the tax and fees not being refundable, forcing me to stay with the car, and after trying to charge me 6000 usd to fix their mistake, and after agreeing on charging me only 2000 dolars to change the cars, they tried in the most sketchy way possible to charge me 6.800 without telling me, by my back.
I am disappointed and shocked by the lack of honesty and transparency with which they treat their customers, they lied and tried to cheat blatantly.
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