Jeep wave oil change?

[DTJB]

So I was under the impression that when you buy a new jeep you get your first 3 oil changes free... according to the jeep wave program... however I take my truck in to have it’s oil change done and now I’m billed $30 because and I quote “Jeep/Chrysler only pays $50 towards the oil change and $10 towards the tire rotation”. I may have gotten scammed but I didn’t bother over the $30 because I didn’t have the time nor the patience to go to another dealer to find out. However if this is the case, then why tf is the manufacturer only paying a fraction and leaving the dealer to cover the rest? If it’s a manufacturers program I thought they would plan ahead and be sure that they cover it entirely. Again it’s only $30, but it irritates me.

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[Kickaxe07]

I just got my second one done (oil change and tire rotation) and walked out of there with out paying a dime

 

[DTJB]

The dealer made it known that it was something they were doing but it still surprises me that the dealers are being asked to cover a manufacturer service to an extent

 

[Stonesolo]

So I was under the impression that when you buy a new jeep you get your first 3 oil changes free... according to the jeep wave program... however I take my truck in to have it’s oil change done and now I’m billed $30 because and I quote “Jeep/Chrysler only pays $50 towards the oil change and $10 towards the tire rotation”. I may have gotten scammed but I didn’t bother over the $30 because I didn’t have the time nor the patience to go to another dealer to find out. However if this is the case, then why tf is the manufacturer only paying a fraction and leaving the dealer to cover the rest? If it’s a manufacturers program I thought they would plan ahead and be sure that they cover it entirely. Again it’s only $30, but it irritates me.

Free means Free...I believe you got scammed.

 

[Rahkmalla]

been a while, but i seem to remember .3hr for a oil change and .1hr for a tire rotation (assuming the vehicle was already in the air).

$60 for .4 of an hour on guys you're probably paying sub $25/hr means labor costs on an oil change are less than $10. If they can't find a way to get 5 quarts of synthetic blend and recycling for under $40, that's the dealer's problem.

 

[The Bean]

So I was under the impression that when you buy a new jeep you get your first 3 oil changes free... according to the jeep wave program... however I take my truck in to have it’s oil change done and now I’m billed $30 because and I quote “Jeep/Chrysler only pays $50 towards the oil change and $10 towards the tire rotation”. I may have gotten scammed but I didn’t bother over the $30 because I didn’t have the time nor the patience to go to another dealer to find out. However if this is the case, then why tf is the manufacturer only paying a fraction and leaving the dealer to cover the rest? If it’s a manufacturers program I thought they would plan ahead and be sure that they cover it entirely. Again it’s only $30, but it irritates me.

You were definitely scammed/misinformed, and that’s probably a common practice at this dealer. EVERY Jeep product now comes standard with Jeep wave for 3 years, and each one of those services is free. You should never had paid them a dime. If I were you I’d look for a different dealer that’s convenient to you, for the next service.

 

[Mr._Bill]

You should contact @JeepCares and ask them about it. I got four free Jeep Wave Oil changes (bought in 2019) plus two free from the dealer. Didn't pay a cent for any of them.

 

[Painkillerspe]

Just had mine done. Didn't pay anything. I showed up at the quick service lane and told them I wanted a Jeep wave oil change and tire rotation.

 

[rr11]

I have had three changes at three different dealers, never paid a dime. You got taken.

 

[Free2roam]

I was told not only by Jeep Cares but also by the dealer that I get 3 oil changes and tire rotations free for the first 3 years. My first one was free. Not a dime out of pocket

 

[19Delta]

Wait just a minute! I get free oil changes and tire rotations? I didn't even know that! I ordered a 2022 Mojave. What else do I get? Are all the warranties the same on all new Jeeps? I ordered from Gupton.

 

[Free2roam]

Wait just a minute! I get free oil changes and tire rotations? I didn't even know that! I ordered a 2022 Mojave. What else do I get? Are all the warranties the same on all new Jeeps? I ordered from Gupton.

Well if it's a diesel.......a possible fuel pump failure.... guessing a leaking right rear axle seal too.

 

[CerOf]

So I was under the impression that when you buy a new jeep you get your first 3 oil changes free... according to the jeep wave program... however I take my truck in to have it’s oil change done and now I’m billed $30 because and I quote “Jeep/Chrysler only pays $50 towards the oil change and $10 towards the tire rotation”. I may have gotten scammed but I didn’t bother over the $30 because I didn’t have the time nor the patience to go to another dealer to find out. However if this is the case, then why tf is the manufacturer only paying a fraction and leaving the dealer to cover the rest? If it’s a manufacturers program I thought they would plan ahead and be sure that they cover it entirely. Again it’s only $30, but it irritates me.

Name the dealership please.

Help others to avoid the scammers.

 

[JeepCares]

You should contact @JeepCares and ask them about it. I got four free Jeep Wave Oil changes (bought in 2019) plus two free from the dealer. Didn't pay a cent for any of them.

Thanks for tagging us here. We recommend calling Jeep Wave directly at 844-533-7928 to discuss further.

Kate
Jeep Cares

 

[Hootbro]

What does your invoice say and itemize out showing what supposedly Jeep only pays and what the dealership says you owe?

Just about all the dealerships use the same ticket write up and billing system. There should have been coding in there for the Jeep Wave service that lines out any customer charging and bills it as a prepaid contract/warranty service.

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