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JeepCares

Jeep_RobRob

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First Name
Rob
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Gladiator
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No They Don't! This is honestly the worst experience I have ever had with a product and a manufacture's support. I have had a transmission leak since 2021. It is going back in for the 6th time. The last time 2 weeks ago they gave me the truck back, no leaks. Great but they forgot to add fluid to the transmission after they claimed to fix the leak. Took it back making noises and they call me the next day claiming its all fine, noise went away and there is no leak. Claimed nothing was done. Yeah I guess they realized no fluid.

Now the leak is back and I reach out to @JeepCares opened another case, took 5 days to get a case manager that did not call me, I had to follow up. Said she would take care of this for me and said she would call me on Friday. Today is monday and no call. I have called twice and not available.

For god sakes what is going on with this company. Do they think we will continue to buy their product no matter what support we get?
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PDXsarge

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'23 JTRD Crystal Granite - '22 JLURD Sarge Green
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Embedded Signal Designer
No They Don't! This is honestly the worst experience I have ever had with a product and a manufacture's support. I have had a transmission leak since 2021. It is going back in for the 6th time. The last time 2 weeks ago they gave me the truck back, no leaks. Great but they forgot to add fluid to the transmission after they claimed to fix the leak. Took it back making noises and they call me the next day claiming its all fine, noise went away and there is no leak. Claimed nothing was done. Yeah I guess they realized no fluid.

Now the leak is back and I reach out to @JeepCares opened another case, took 5 days to get a case manager that did not call me, I had to follow up. Said she would take care of this for me and said she would call me on Friday. Today is monday and no call. I have called twice and not available.

For god sakes what is going on with this company. Do they think we will continue to buy their product no matter what support we get?
@JeepCares

Jeep Gladiator JeepCares Jee
 

Lunentucker

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2021 Jeep Gladiator Mojave
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People Work?
Sounds like the sort of thing that could start a vehicle-destroying fire, out away from other people and property and with little to no cell service and long EMS response times.
Don't forget to top if you do venture out to such an area.
 

Mr._Bill

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Bill
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2023 Gladiator High Altitude - 2013 Nissan Leaf SV
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They were able to help me several years ago. However, they are basically just a liason between the customer and the dealer. They have very little authority to do anything, and are not a technical resource of any kind.
 

navygm1

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Lee
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Georgia
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2006 Wrangler Un-Rubicon, 2023 Gladiator
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Retired Navy, Service Engineer
You call the main office just as i have done to get my steering issue taken care of.
 

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Hootbro

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Don
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For god sakes what is going on with this company. Do they think we will continue to buy their product no matter what support we get?
There never seems to be a tipping point where their shoddy support negatively impacts them.
 
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Jeep_RobRob

Jeep_RobRob

Member
First Name
Rob
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Florida
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Gladiator
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Now My truck has been checked and we cannot get a hold of jeep cares for over 24hrs and they will not order parts so just sits.
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