I could only wish that all of us who are experiencing early transmission failure would get an oil analysis done BEFORE anything is done.
I did 2 reports. First at 24k kms and second at 32k kms where it died.
-1. First shows glycol from the factory assembly and extreme abnormal numbers for copper, iron and sodium. Lab comment ALERT: change oil and filter.
-2. Complete flush done, Chrysler code compliant for 850RE transmission Amsoil Signature Series Fuel Efficient ATF installed.
-3. Second analysis report 8k later at first transmission ESS code P1B14-00 (PARK BY WIRE, UNINTENDED PARK POSITION) won’t come out of park mode, - report shows NO glycol present but again, extreme abnormal copper and iron. Sodium not highlighted. Lab comment ALERT: change oil and filter.
4. Chrysler VOIDS warranty and blames my use of AMSOIL in transmission then unilaterally voids my entire drivetrain warranty for choosing AMSOIL over MOPAR.
5. AMSOIL legal department now involved.
6. I’ve cited District Service Manager for malice and for contravening and violating my legal rights to use a lubricant that meets or exceeds manufacture recommended oils and for contravening Canada’s Consumer Protection Act and America’s Magnuson Moss Act.
That’s where she sits today.
AMSOIL stepped in to enquire at FCA. They were on a fact finding mission to gather info. As I live in Canada, AMSOIL suggested I make a call to Consumer Protection and provided the contact info. What was I going after you might ask?? Unfair practice and being bullied by FCA Canada District Service Manager for Calgary. This tyrant took my transmission failure and use of “non Mopar lubricants” personally and crushed my warranty on the transmission. Was told AMSOIL destroyed it, the cooler and hoses (no investigation) then attacked me further by restricting the whole drivetrain that uses “non Mopar lubricants”. FCA confirmed my warranty was FLAGGED and repairs were on me. This also would include my having to replace my “coolant consuming engine” from the factory that consumes 10 ounces every 10k kms oil change period. Total cost about $30k for both items. I filed a strong complaint with FCA “customer care” and they said “end of the road, no appealing the DSM decision on my warranty. Nothing they could do.”
Consumer Protection said there was nothing they could do and pointed me down the path to our Provincial Arbitrator group (AMVIC). AMVIC said they don’t do manufacture defects or warranty issues and pointed me down the path to Canada’s Federal Arbitration group (CAMVAP). CAMVAP said “Chrysler ISN’T a participant in the program so there is nothing they can do, go back to AMVIC and tell them”. WTF??! Like I want to chase my tail.
Auto manufacturers actually have a choice to opt out of arbitration, transparency and fairness??!
In short, there is NO consumer protection for a customer that has a Chrysler product in Canada. I then demanded a letter from the dealership of my warranty restriction and reasons. They said they aren’t writing it and sent the note to the DSM to write it. I never got it and FCA never had one filed. AMSOIL was ready to move on this and needed it. Dealership reached out to me and asked for me to detail exactly what I want from the DSM. I attached AMSOIL’s warranty sheets for Dealerships and the AMSOIL Data Sheet showing Chrysler MOPAR compliance codes for the transmission and drivetrain requesting the DSM muster up all the common sense he can find and reconsider. Failing that I want my letter and failing that I wanted his contact info for legal service. Canada does have the Common Law legal system here and this power infused tyrant was about to experience it.
The next day, my warranty is reinstated and we are back to square one with my putting the truck in to actually start diagnosing the transmission code AND supporting the investigation will be both oil analysis’s proving the transmission is in grave malfunction FROM THE FACTORY BEFORE AMSOIL WENT IN.
What do I want from all this? …respect.