ORACLElights
Peak Sponsor (Level 2)
- Joined
- Dec 29, 2019
- Threads
- 401
- Messages
- 1,908
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- 2,420
- Location
- Metairie, LA
- Website
- www.oraclelights.com
- Vehicle(s)
- Jeep Gladiator
- Occupation
- Automotive LED Manufacturer
- Thread starter
- #1
:::Attention JT Flush Tail Light Owners (PART# 5882-504):::
We have completed a detailed root cause analysis for an error that effects the RH (Passenger Side) tail light causing a section of LEDs in the Red perimeter light to turn off. This error is due to an issue with the PCB soldering completed on a portion of the array for only a specific production batch of products. This issue can result in a premature failure and cause the lights in a potion of the Driver Side light to become inactive.
Please check your driver side tail light and if a section is not turning on with the rest of the red perimeter light please contact us to have this light replaced free of charge
Corrective actions have already been taken to eliminate this failure on the latest productions of this part and this issue does not effect older tail light productions.
We sincerely apologize for any inconvenience this may have caused to our customers experiencing this issue. We are here to help and new parts are in stock now for Replacement.
For the fastest and most seamless replacement part fulfillment please use our automated RMA process by filling out the web form here: www.oraclelights.com/RMA
Te avoid any delay please be sure to upload a picture clearly demonstrating this issue and include your order # so that we can access your information and process the request.
We have completed a detailed root cause analysis for an error that effects the RH (Passenger Side) tail light causing a section of LEDs in the Red perimeter light to turn off. This error is due to an issue with the PCB soldering completed on a portion of the array for only a specific production batch of products. This issue can result in a premature failure and cause the lights in a potion of the Driver Side light to become inactive.
Please check your driver side tail light and if a section is not turning on with the rest of the red perimeter light please contact us to have this light replaced free of charge
Corrective actions have already been taken to eliminate this failure on the latest productions of this part and this issue does not effect older tail light productions.
We sincerely apologize for any inconvenience this may have caused to our customers experiencing this issue. We are here to help and new parts are in stock now for Replacement.
For the fastest and most seamless replacement part fulfillment please use our automated RMA process by filling out the web form here: www.oraclelights.com/RMA
Te avoid any delay please be sure to upload a picture clearly demonstrating this issue and include your order # so that we can access your information and process the request.
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