Rear shock leak

[4MOTION]

Just left the local dealership after dropping by to setup a repair appointment. I was told the shock may not be replaced, they have to run it through FCA warranty review. The service rep. explained “if I trashed it off-road it won’t be covered.” WTF?!? I tried to explain that the truck hadn’t been taken off-road and was meet with a ‘uh-huh’ and then was talked over that my driving patterns didn’t matter. I certainly understand that they have to review the part to verify that it’s defective, but immediately accusing me of damaging the part by going off-road? Why should it matter if the truck was off-roading or not? It’s marketed as being an off-road vehicle?!? If this is how Jeep treats their customers they aren’t going to keep me in another Jeep in a few years....

It's endearing treatment like this from a large brand name....
That makes you want to continue to buy everything that Dodge, Chrysler, Jeep puts on the road.
"NOT"

While with BMW, Audi, Volkswagen, I never had any type of warranty challenges from them.

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[JTWAVE]

14K miles and driver rear shock is leaking on my 21 Mojave. Dealer is replacing, but will call me when it comes in. ETA is unknown he said.

 

[Toyfrog]

14K miles and driver rear shock is leaking on my 21 Mojave. Dealer is replacing, but will call me when it comes in. ETA is unknown he said.

Noticed some reddish drops on the driveway and crawled under this evening and looked. Same issue, 21 Mojave with 11,700 miles and leaking drivers side rear shock. Gonna check the others tomorrow in the daylight.

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