Resolved. Mods please delete.

[Alphatango4]

Update. They have resolved the issue.

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[Bobchadwickga]

Dispute that portion of the charge on your credit card.

 

[JTenn]

Forum member or not, you should at least get what you paid for. There seems to be a systemic breakdown in goods and services. Aside from supply chain issues, decent service is extremely hard to find anymore. It's like the whole world is just pissed off. Good luck getting it resolved.

 

[same_O_G]

A lot of times smaller companies are less apt to eat costs than larger companies. I bought a pair of shoes one time from a smaller company; they sent the wrong size and wanted me to pay the return shipping, which, in the grand scheme, wasn't really much money, but it was b******* that they wouldn't correct their mistake and wanted me to pay for it. After arguing with them for a time, I eventually left them a really bad review on Google. After that, they cut me a return label and I edited my review to reflect as such.

Bad reviews can really hurt smaller companies and a lot of times they'll work to correct/resolve the issue to avoid/amend a negative review.

Just my. 02

 

[JTenn]

I absolutely agree. If the review is less than 4 stars I move on. Most times it has to be 4.5 or higher depending on the product and availability.

 

[azmojave]

I had a few nuts and bolts missing from an order not too long ago. As soon as I notified the company they sent out the missing parts. That’s service. Is that not an option in your case?

 

[Barnaby’sdad]

Forum member or not, you should at least get what you paid for. There seems to be a systemic breakdown in goods and services. Aside from supply chain issues, decent service is extremely hard to find anymore. It's like the whole world is just pissed off. Good luck getting it resolved.

Yup. I had this discussion with a couple people at work the other day. It’s like folks have just forgotten how you’re supposed to treat one another.

At the end of the day, companies should be keeping track of their inventory. Assuming they are and there’s another issue (I.e. Employee with sticky fingers), that’s something that they should be able to figure out sooner or later, via customer feedback.

If it’s been a month and they refuse to do anything about it, as the person said above…call your credit card company and dispute that portion of the order/charge.

 

[BAT]

Ha someone should tell that to Best Top.

 

[Rahkmalla]

Customer Service is dead. Just ask quadratec who sent me 10 wheels when I ordered 5, and then made me call in 5 times to get it resolved (minimum hold time 35 minutes each), and then when it was resolved the RMA they sent me only covered 1 wheel. So now i'm sitting in a FedEx store with 200lbs worth of wheels and have to call quadratec again (45 minute hold this time) for them to tell me "we'll have the RMA for the other 4 wheels to you in 2-3 business days". Seriously? I'm AT the FedEx, and you want me to haul everything back to my basement because every step along the way your agents don't know how to do their job?

At this moment I Karened. I spoke to their manager. Did get the other 4 RMAs on the spot though.

That was my last Quadratec order. Maybe ever? Who knows. Not willing to commit to saying that until i'm 100% sure.

 

[Jteakus]

Had the absolute opposite experience with @Metalcloak . I ordered the parts to convert my Duoflex kit to a Game Changer. 6 boxes shipped with tracking numbers, 5 showed up. FedEx showed 6 were delivered and no help whatsoever. Contacted MC and they shipped a replacement free of charge no questions asked. Customer service is still alive but it is not prevalent anymore.

 

[ALVagabond]

I bought a Lego set one time that had one tiny piece missing. I contacted their CS and the mailed me a box with 1 single button Lego in it. Lol.

 

[bleda2002]

Had the absolute opposite experience with @Metalcloak . I ordered the parts to convert my Duoflex kit to a Game Changer. 6 boxes shipped with tracking numbers, 5 showed up. FedEx showed 6 were delivered and no help whatsoever. Contacted MC and they shipped a replacement free of charge no questions asked. Customer service is still alive but it is not prevalent anymore.

Same, mc shipped me the wrong bushings in a set of upper front control arms, called them up and had the new bushings a couple days later.

 

[Jteakus]

Customer Service is dead. Just ask quadratec who sent me 10 wheels when I ordered 5, and then made me call in 5 times to get it resolved (minimum hold time 35 minutes each), and then when it was resolved the RMA they sent me only covered 1 wheel. So now i'm sitting in a FedEx store with 200lbs worth of wheels and have to call quadratec again (45 minute hold this time) for them to tell me "we'll have the RMA for the other 4 wheels to you in 2-3 business days". Seriously? I'm AT the FedEx, and you want me to haul everything back to my basement because every step along the way your agents don't know how to do their job?

At this moment I Karened. I spoke to their manager. Did get the other 4 RMAs on the spot though.

That was my last Quadratec order. Maybe ever? Who knows. Not willing to commit to saying that until i'm 100% sure.

I also am done with Quadratec. Terrible customer service

 

[obrianmcc]

Same, mc shipped me the wrong bushings in a set of upper front control arms, called them up and had the new bushings a couple days later.

Metal Cloak rocks! ... they obviously have an emphasis on customer service that I hope they maintain. If they do I will continue to order from them. Northridge4x4 also gets an A+ in my book. It seems to me that when people report issues it always seems to be by the same companies. Do your research and buyer beware. A quick search on this forum alone will give you an idea of the ones to avoid. I'll pay a bit more to support a company that treats their customers as a valued asset.

 

[obrianmcc]

That's the current order status as of this moment. Another shot to follow with their reply when I asked for a cancellation on the missing item. Again, I'm not sure if this was the forum rep or their underlings at the warehouse.

Again, the rep I spoke to was cordial and just maybe some lines of communication were crossed. At least I hope that's the case and this will be resolved by Saturday morning. If not, I will post the company name and further proof for posterities sake.

As an aside, I despise having to be a diva but I'm out of patience and this project has been on hold far too long.

There is something about this that has the feel of an automated response system? ... I could be wrong, but it feels like it is missing a human element

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