bills
New Member
- First Name
- Bill
- Joined
- Mar 11, 2020
- Threads
- 1
- Messages
- 2
- Reaction score
- 0
- Location
- East Bridgewater, MA USA
- Vehicle(s)
- 2020 Wrangler Sahara, Premium Audio, Power Top, Winter Package
- Thread starter
- #1
Has anyone else experienced a false warning in the Uconnect mobile app in the Vehicle Health Report indicating an immediate action is needed for an airbag system failure and/or a false suggested action needed for a Tire Pressure Monitoring System (TPMS) failure.
My vehicle is a 2020 Jeep Wrangler Sahara V6 with Alpine premium audio system. I installed the Uconnect mobile application v3.4.2 on a Google Pixel 3a, running Android version 10.
On March 1, 2020, I was at home. My wife was driving the vehicle. Uconnect sent me an email, and the Uconnect application, displayed an immediate action needed for the airbag system and a suggested action regarding the TPMS. I thought my wife was in a car accident, amplified because she didn’t answer repeat phone calls. I drove my other vehicle in search for her, to find that the Wrangler was parked safe and sound, and she was inside a store with her phone on silent.
I got in the Jeep, and started the ignition, the airbag light turned on for a few seconds (normal light test), and shut off as expected. There were no warnings, lights indicated in the vehicle. The tire pressure was 36psi driver side front, and both rear tires. The passenger side front tire was 37psi. Given that I was at a loss as to why the Uconnect mobile application stated there was the immediate action needed for the airbag system, I used the in-vehicle SOS/Help phone service. The agent stated that the errors were seen on her side, that there was no explanation why, but the vehicle should be taken to the dealership immediately for service.
I scheduled the first available appointment at my dealership (Chrysler Jeep Dodge Ram 24, Brockton, MA USA) on March 3, 2020. The service representative and mechanic met me in the waiting area to state that there was and is absolutely nothing wrong with the airbag system, nor a problem with the TPMS. The mechanic stated that they had seen Uconnect issue false reports of system failures before, and that the dealership couldn’t fix the application. Instead, I need to open a support ticket with the Uconnect / Jeep Wave support department.
At the dealership on March 3, 2020, I called Jeep Uconnect support, and opened a ticket (Case #75817448), and exchanged subsequent phone calls and emails with screenshots several times through March 10, 2020. On March 10th, I was notified via email that a Uconnect “glitch” exists, that the case manager had not received any new information from the Uconnect Team. The case manager stated that she believed that the Uconnect team will work on the glitch and get the app fixed, but that the case manager did not think she would be notified further. She stated that she was going to close my case.
I called the Uconnect support number, and asked for two things: 1) reopen the case, because I want the support department at Jeep to recognize that this bug still exists to this day, and 2) I want to be notified when it is fixed. I was disappointed to learn that the case was closed with notes that I accepted the issue was resolved. It clearly is not a resolved issue, and my hunch is that there are others using the Uconnect system that have encountered this issue. At the end of the day, I just want Jeep (@JeepCares) to commit to fixing said application with some resemblance of a timeline, whether it is measured in weeks or months.
Photos of the Uconnect Mobile App Vehicle Health Bug: https://photos.app.goo.gl/ughQ87CaZDMzLYwc8
My vehicle is a 2020 Jeep Wrangler Sahara V6 with Alpine premium audio system. I installed the Uconnect mobile application v3.4.2 on a Google Pixel 3a, running Android version 10.
On March 1, 2020, I was at home. My wife was driving the vehicle. Uconnect sent me an email, and the Uconnect application, displayed an immediate action needed for the airbag system and a suggested action regarding the TPMS. I thought my wife was in a car accident, amplified because she didn’t answer repeat phone calls. I drove my other vehicle in search for her, to find that the Wrangler was parked safe and sound, and she was inside a store with her phone on silent.
I got in the Jeep, and started the ignition, the airbag light turned on for a few seconds (normal light test), and shut off as expected. There were no warnings, lights indicated in the vehicle. The tire pressure was 36psi driver side front, and both rear tires. The passenger side front tire was 37psi. Given that I was at a loss as to why the Uconnect mobile application stated there was the immediate action needed for the airbag system, I used the in-vehicle SOS/Help phone service. The agent stated that the errors were seen on her side, that there was no explanation why, but the vehicle should be taken to the dealership immediately for service.
I scheduled the first available appointment at my dealership (Chrysler Jeep Dodge Ram 24, Brockton, MA USA) on March 3, 2020. The service representative and mechanic met me in the waiting area to state that there was and is absolutely nothing wrong with the airbag system, nor a problem with the TPMS. The mechanic stated that they had seen Uconnect issue false reports of system failures before, and that the dealership couldn’t fix the application. Instead, I need to open a support ticket with the Uconnect / Jeep Wave support department.
At the dealership on March 3, 2020, I called Jeep Uconnect support, and opened a ticket (Case #75817448), and exchanged subsequent phone calls and emails with screenshots several times through March 10, 2020. On March 10th, I was notified via email that a Uconnect “glitch” exists, that the case manager had not received any new information from the Uconnect Team. The case manager stated that she believed that the Uconnect team will work on the glitch and get the app fixed, but that the case manager did not think she would be notified further. She stated that she was going to close my case.
I called the Uconnect support number, and asked for two things: 1) reopen the case, because I want the support department at Jeep to recognize that this bug still exists to this day, and 2) I want to be notified when it is fixed. I was disappointed to learn that the case was closed with notes that I accepted the issue was resolved. It clearly is not a resolved issue, and my hunch is that there are others using the Uconnect system that have encountered this issue. At the end of the day, I just want Jeep (@JeepCares) to commit to fixing said application with some resemblance of a timeline, whether it is measured in weeks or months.
Photos of the Uconnect Mobile App Vehicle Health Bug: https://photos.app.goo.gl/ughQ87CaZDMzLYwc8
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