FedEx did not package your item. Using paper to 'protect' a heavy metal item is a poor decision. Paper is for packing shirts and whatever. Call out who is truly responsible here.
You left out what, if anything, happened between Mar 30 and Apr 6. What, if anything, did the dealer do about your scratched roof?
Roof damage during replacement is my greatest fear with this.
Yesterday I installed a Redarc controller using an etrailer vid as my primary go to. Removed two panels, no clips broke or came off. Went back together fine, thankfully. (My Redarc unit and harness were slightly different than the ones in the video.)
Have not tested it yet.
Been busy lately, haven't decided on skids for these yet. Saw one I liked with a hole to allow draining.
Anyway, thank you to those with constructive posts.
And another added to my ignore list. Just sad.
Had an issue with mine recently (and I thought I was good to go).
Rolling along gravel roads exploring, outside temp prolly low 50s. Auto Temp set to 71*; all is well.
Rolled down the front windows a bit to enjoy the sounds (which let in the 50* air), and the system proceeds to blow cold air...