Sounds like someone tried their damndest to get it open while it was locked and broke something. Let the dealership fix it under warranty instead of you messing with it. Good luck and keep us posted.
DO IT!! Join the most diverse group you could imagine. Not to mention that driving a Jeep is one of the best things ever!!! LOL! That is a tough decision to make but I don't think you would regret it. This Jeep truck will make an excellent overlanding rig with the vast array of aftermarket...
What did you end up ordering and what options did you get? If you don't mind me asking? I am in Louisiana and I am thinking about buying there because no dealers around here are offering anything below MSRP. Thanks in advance.