Hey @skrewloose
You're exactly correct in what you're finding. The JL door surrounds are different than that of the JT and the only place to purchase them currently is through Mopar.
Lee
- the Bestop team
www.bestop.com
@DPG4EVR Please shoot me a PM with the ticket numbers and your contact info, I'll make sure someone reaches out to you. Please excuse any delay on my end as I'm out at an event right now but will relay the information as quickly as possible. Sorry for any hassle.
Lee
- the Bestop team...
In most cases we can help you without having to return the product. I understand it's the busy season and it may take some time to get connected with our CS team but I do hope you give us a chance to help you out properly.
Lee
- the Bestop team
www.bestop.com
Hey guys,
First off, @DPG4EVR , sorry you're having trouble. Being that the door surrounds come from a mold, I can't think of what would have gone wrong on yours. As others have mentioned, definitely helps to start all hardware before tightening any down. Whatever the case is that lead to...
Hi Jeffrey,
There are no adjustments to be made but please reach out to our CS team as this doesn't sound normal. Their number is 800-845-3567 and are in the office between 8am-5pm Mountain Monday through Friday.
Thanks!
Lee
- the Bestop team
www.bestop.com
Hey Greg,
I don't think we had an increase at all on that product, and we're keeping up with demand on that one very well so any backorder should be pretty short.
Lee
- the Bestop team
www.bestop.com
Don't expect them to be awesome on the highway on the first trip out. As @HeartwoodJT mentioned, the top of the uppers can wing out. This is totally normal and preventable. You simply need to bend the upper front corner of the door inward toward the Jeep so that it has preload when shut. Go...
Sorry the initial setup was a pain, but I hope you get tons of enjoyment out of these. I love our soft doors :) Looks great!
Lee
- the Bestop team
www.bestop.com
You totally can remove it easily after the initial install. You can even remove it as a whole assembly and don't need to go through all the steps. It's about a 2 minute job.
Lee
- the Bestop team
www.bestop.com
Hey @Hipbilly
That stinks, sorry to see that happened to you. Thieves suck. Please reach out via PM with contact info and I'll have someone from CS reach out to you and help out as much as we can with a replacement window.
Lee
- the Bestop team
www.bestop.com