Looks like squirrel teeth. Did the same to the plastic base of my daughter's basketball net. You could trap and relocate but a local exterminator said they are very territorial. If you relocate them to an area occupied by other squirrels, the existing squirrels will kill the new transplants...
With mix of highway and city I've been averaging 18.2-18.3 pretty consistently. Took a 400 drive to DC, all highway. Best I got was 19.2 avg for the trip. Mostly doing 70-75 mpg. Stock Rubicon.
I'm sure the answer is no but could a plastic bumper be modified to add a winch. If a winch plate was installed, could a portion of the top be cut away to fit the winch and a section be cut from the front and a fairlead plate added?
The dealership standards should come from the dealership owner on down. If management isn't customer focused, then that will permeate throughout the company. Warranty issues are a separate issue. Those stem from FCA. It's hard to complain that a dealership won't perform a warranty repair if...