So just when you think you're done with it all...
After driving less than 200 miles I was disheartened to discover, you guessed it, a vibration at highway speeds most prominent at 57mph. Ugh. For anyone still with similar issues, here is where I'm at.
Replaced so far:
Tires, transfer case...
Update, kinda:
Since my previous posts, the thrumming / vibration started getting worse. On a positive note, this prevented service techs from claiming it was "operating as designed."
Have been working with Jeep Cares, the Customer retention team, and another dealer. They agreed the vibration...
I very much concur with your steering assessments. My 2007 JK expirianced all those symptoms and causes of steering issues over its lifetime.
One year had to replace a brake caliper that kept sticking. That one was easy to diagnose; strong pull right on highway, touched each wheel / hub upon...
Thanks all for the clarity and lively discussion. I just returned from a family vacation and caught up on this. My initial thought when starting this thread was that more community input would be better for all on this subject. It appears that I misjudged. It seems that due to the legal...
I am simply stating this for those who are not aware of this reality. No need to be... brash about it. Please don't make assumptions of my experience beyond what I have stated in this forum. You clearly do not know me. Yes a settlement implies that "it's settled". However not everyone on this...
Thanks for the clarification. I think it prudent if I keep my employment (or not) of legal counsel separate from this discussion. My personal goal through this process was initially to avoid such measures unless no other option succeeded. I am aware that the NDA and release of liability is...
I
The service department told me they were rotated. However...
I'm not sure if the tires were rotated due to the work orders not matching what they told me in person or on the phone (both of which differed from what the service department told the Jeep Cares rep).
The best I can tell from the...
That makes a lot of sense. I liked "inspecting something has a lot of power." I'll have to remember that one. I only doubt due to my past expiriances with multiple Jeep service departments where they unfortunately just outright lie to me and on the work orders. I realize that not all service...
As much as this thread got heated quick, that was part of my intent. Determining varied parties perceptions and understandings may help us to see a bigger picture than we would otherwise.
It makes sense to me that this is mostly normal contract making and is in essence a settlement
This is...
Outstanding recommendations, thanks. Especially the building rapport with the service staff. I forget that on occasion, and usually pay the price for neglecting that part. Hose clamps, ✅ will do!
Nice! My buyback offer was for monies expenses at purchase, minus a mileage charge (of which a portion was driven by the dealer during the Mojave's 118 days of vacation at the service department). I didn't sign it; mostly because of the release wording, but also because It angers me to have paid...
Good point; makes sense. Maybe I should reword that one to "The negotiation process is continual. Approach this with evidence, facts, and determination. Don't accept first offers if they are insufficient, but also don't wait until the end of the process to begin advocating for acceptable...
Excellent wisdom and warnings for caution. Thank you.
I normally repair / diagnose these items myself, but since it is brand new & under warranty, it has been going to the dealer (ugh). I relay my experience here primarily to encourage others to explore, learn, and think for themselves, as...
For those who are interested, attached is a (redacted) copy of what the format of a buyback offer COULD look like.
For reference, the one that I looked at had a rate of about .51¢ per mile for the usage charge, regardless who (including service/dealer) racked up those miles. Maryland law allows...
Tips for defective vehicle or lemon process.
**Edit: this is not legal advice, nor am I claiming to be an expert. This is intended for the sharing of knowledge and opinions.**
Arm yourself with knowledge of your issues. This forum provides a wealth of knowledge and links to sources to aid with...
TLDR, check torque on ALL steering components/ bolts / nuts for improved steering: no matter how new the rig is.
I experienced the same as y'all on my 2022 Mojave. Service department claimed steer ahead was 1 deg off, and hoped that changing two poorly road force balancing tires would help...
I am also haunted by the thrumming / reverberation / noise between 55-65mph, regardless of gear, and a touch worse under light load. It is a family road trip nightmare! 2022 JT Mojave, problem existed since new. Service advisor rode with me on third repair attempt, confirmed he could hear it...
I'll revive this older thread to bring this conversation up to current times. Curious to see if perspectives change over time.
I had a great first experience with my @JeepCares rep. She worked diligently to assist the service department to diagnose and fix the defects on my then (Oct 2022) new...