Alexa Built-In.... Where is it?

[ShadowsPapa]

I understand Alexa isn't showing up, but you're saying Wifi enabled and a data subscription is one and the same. I just went out to my 23 and took these screen shots. The wifi is enabled and shows the wifi bars. I can connect with my phone but it also says there is no internet connection. I do not have a data subscription. So what am I missing?

THEY consider it one and the same. It's not technically correct, but Alexa requires internet. They are also figuring that most people know you need internet and don't expect wifi to do squat without it.

You can connect devices, but it's not doing anything.
I'm not sure if that would even allow data sharing between connected devices - that I've never tried because I connect tablets and laptops to my phone for data, using it as a cellular data modem. At home I have to allow different devices on my wifi to be able to communicate, otherwise, the LAN is isolated from wifi and wifi devices are isolated from each other. (I set a lot of complex rules, firewall setups and special routing since I have my shop configured as an extension of my home LAN, with wifi out there that can't touch the wifi in the house and so on.

You basically have a dead-end connection.
You need the data subscription.
Look at commercials for internet companies - they all talk about wifi this wifi that, because that's what people understand - hey, I must have wifi to do anything, so I need to contact them!
It's become a buzzword for "data". I dealt with this at work for 12 years - gee, I have wifi, why I can't I do anything.

Don't get hung up on their terminology - most people who buy vehicles don't know the differences, it's' a term that's been bastardized over time. It used to actually be a copyrighted term. (it was simply a made up term - WiFi means nothing at all, unlike hifi)

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[Mad Jasper]

I confirmed via connect.jeep.com @ the Assist line that I have an active data plan with AT&T. I did not test Internet availability earlier as both the service advisor and assist advisor believes it to be a software issue with my head unit. I did test hotspotting a few moments ago, but my iPhone kept disconnecting from WiFi. That might be because Verizon 5G is significantly better that the AT&T service that I get at my house. It may be another issue altogether. I'll test again when I run errands tomorrow.

The service advisor also mentioned a TSB affecting Alexa Built-In with certain head unit IDs. My system was not affected, but he did consider that the issue may be more widespread that reported.

 

[Mad Jasper]

Jeep Connect says that my head unit (R1M) does not support the Alexa Built-In function. Interesting that it is listed on the Mulroney Label but not actually available. I am curious as to how widespread this is.

I am awaiting a return call form the service advisor. I'm not sure how far I want to push the issue, but I do believe that if this feature is listed on the sticker that it should be included whether or not I decide to use it.

 

[ShadowsPapa]

Jeep Connect says that my head unit (R1M) does not support the Alexa Built-In function. Interesting that it is listed on the Mulroney Label but not actually available. I am curious as to how widespread this is.

I am awaiting a return call form the service advisor. I'm not sure how far I want to push the issue, but I do believe that if this feature is listed on the sticker that it should be included whether or not I decide to use it.

If it's listed, one should be able to safely assume - the unit supports it, even if you choose never to get an account for the thing for internet connectivity.

 

[Mad Jasper]

I advised the service advisor of Jeep Connect's findings. He was really puzzled. He was looking into the head unit model number (R1M) and found a reference to a "decontented" unit, but there was nothing to indicate what was removed.

He also said that Alexa Built-In provides voice controls that controls climate/phone/etc. That feature is also not present on my Jeep.

He's been nothing but nice and thorough, but I did impress on him that I expect features listed on the window sticker to be included. We will see where it goes from here.

 

[Janster]

Please pardon if you already know this…….

If you have Carplay or Android Auto, you can stream Sirius xm from that. You don’t need anything ‘in the car’ to get Siriux XM.

 

[ShadowsPapa]

Please pardon if you already know this…….

If you have Carplay or Android Auto, you can stream Sirius xm from that. You don’t need anything ‘in the car’ to get Siriux XM.

Yeah, but the steering wheel controls for the stations and so on are so much nicer using the Jeep's own "radio".
(the damned phone app is a bit flaky, too, IMO - and for my wife, it keeps insisting she log in fresh every time she uses it. Stupid as heck.)
Worse - if you have iffy phone reception over cellular data, it's spotty. I find the reception of the Jeep's built-in system to be almost flawless no matter where we go.

But - if you have nothing else, I guess you can use your phone and actually stream anything you have on your phone, any sources for sound or music.

 

[Janster]

But - if you have nothing else, I guess you can use your phone and actually stream anything you have on your phone, any sources for sound or music.

In the old days, each car needed a Sirius XM module (or whatever you call it).

Now-a-days……. You pay for ONE Sirius XM account and can stream it to many devices. In most cases, only ONE device at any given time. You have to pay extra to be able to stream to 2 different devices at the same time

 

[ShadowsPapa]

In the old days, each car needed a Sirius XM module (or whatever you call it).

Now-a-days……. You pay for ONE Sirius XM account and can stream it to many devices. In most cases, only ONE device at any given time. You have to pay extra to be able to stream to 2 different devices at the same time

Family account.

 

[TIMSG69]

Jeep Connect says that my head unit (R1M) does not support the Alexa Built-In function. Interesting that it is listed on the Mulroney Label but not actually available. I am curious as to how widespread this is.

I am awaiting a return call form the service advisor. I'm not sure how far I want to push the issue, but I do believe that if this feature is listed on the sticker that it should be included whether or not I decide to use it.

I have a 2025 Mojave and I'm in the same boat. Alexa is listed on the Mulroney Label but is found no where in my system. I contacted the dealer and they had no answers. Obviously Alexa is not why I purchased my Gladiator but if it is listed as a feature I should have it to use.....

 

[ShadowsPapa]

Good old Jeep - list things that don't appear (Alexa for example)
do not list things that are obviously there (SelecTrac for example)

 

[Mad Jasper]

I have a 2025 Mojave and I'm in the same boat. Alexa is listed on the Mulroney Label but is found no where in my system. I contacted the dealer and they had no answers. Obviously Alexa is not why I purchased my Gladiator but if it is listed as a feature I should have it to use.....

So far the dealer has been helpful. I believe the dealer/manufacturer must legally remedy the issue buy providing Alexa Built-In or compensation. There are also potential fines and penalties for incorrect Mulnoney labels.

Alexa Built-In apparently has other functions such as climate and phone controls. If I disconnect CarPlay, the phone buttons on my the steering wheel do not work.

If they decline to resolve the matter, I will make as big of an issue as needed to get it resolved. I have no hesitation about posting this experience in every Jeep Wrangler/Gladiator forum or group that I can find. I've read that both Toyota and GM issued recalls regarding non-safety related Mulroney Label errors.

 

[TIMSG69]

I called the Jeep customer service line and they went through several questions with me regarding the issue. I made sure I covered all my bases and had an answer for every question they asked. They did not have an explanation as to why we don't have the Alexa app in our sytem and admitted that we should. Yes I have an active hotspot with a dataplan, no I do not have the Alexa app in my system. They created a case and escalated it up to the next level of customer service and said they would be in touch with me. That was yesterday (6/2), I will post when I finally receive a reply back.

 

[Mad Jasper]

I called the Jeep customer service line and they went through several questions with me regarding the issue. I made sure I covered all my bases and had an answer for every question they asked. They did not have an explanation as to why we don't have the Alexa app in our sytem and admitted that we should. Yes I have an active hotspot with a dataplan, no I do not have the Alexa app in my system. They created a case and escalated it up to the next level of customer service and said they would be in touch with me. That was yesterday (6/2), I will post when I finally receive a reply back.

Any updates? I was getting updates every 48-72 hours but things mysteriously went quiet this week.

 

[TIMSG69]

Haven't heard a thing.... Plan on calling Monday morning.

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