Odd story from Extreme Terrain

[Steelglad]

This is a no harm/ no foul thing I suppose. I have a 2022 Gladiator Sport. I purchased a package of 5 wheels, 5 tires and 5 TPMS valve stems to be delivered mounted and balanced. They were delivered mounted and balanced....sans TPMS. Just reg stems. 30 minutes later after patiently explaining the issue several times, I get the TPMS in the mail. Like 10 days later. I pay for the swap, no problem(even though it was half the cost of the stems). All is well....I think. Next I get a letter from ET with an RMA requsting the return of the TPMS valves I just got and installed. If they do not receive them, "my account will be blocked". No big. Its a mix up. ANOTHER 30 minutes on the phone, I am promised they have it fixed. Couple days later with a firmer letter stating they that have made multiple requests for their TPMS valve stems and have not heard from me(at least 45 minutes on the phone at this point in history, these folks are nuts!). Yet ANOTHER phone call with an exasperated woman who straight up says "I have no Idea what to do. What do you want me to do?" I told her to block my account as they would never see a plug nickle from me again anyway. That is how they chose to leave a relatively simple customer service issue. Like I said, no harm to me, but just on principle...they are done. G'Bye ET!

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[jeepers29]

Does not surprise me at all. They used to have a rep on the JK forum that was awesome. He disappeareded several years ago and so did their CS. I will not do business with them either as there are way too many stories like yours out there.

 

[Hootbro]

Had a similar experience with Quadratec and a set of 5 wheels and tires I bought from them for my Wrangler JK. Freight shipping dropped them off and I put them on and they ran like crap all wobbly. They never balanced and put balance weights on the wheels.

 

[Steelglad]

I guess one gets what one pays for. ET gives you crap CS for cheap. I want to say "I shoulda dropped the extra $$$", but that was an extra 800 bucks. Frusrataing as hell, but the product is working fine now. Love the Wildpeaks. Love the 8 hundy too. Won't spend it with them tho! LOL.

 

[Steelglad]

Had to update! This is getting comical. Last phone call I was on(like number 3) a woman straight up asked me what she should do. I told her to cancel my account, block me what ever, just DO NOT continue to ask for my valve stems back. I said in a serious tone and she said okay. Flash to yesterday an even more passive/aggressive email demanding the return of said valve stems. These people are complete idiots. I swear if they sent me a $100 gift car I would video tape myself shreding it and post it to youtube!

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