SiriusXM Guardian activated before delivery to dealership?

[Rigby]

Has anyone received an email from SiriusXM Guardian telling them that the service has been activated but the vehicle isn't at the dealer? My wife received the email this morning and called the dealer, but they don't have her Gladiator. When I got my JLU last year the service was activated during delivery and I then got the same email she did. Currently trying to get into the Sirius app to track where it is.

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[NJKen]

Lmao, who needs Jeep Chat to track our vehicles

 

[Rigby]

So I was able to get into the Mopar and Guardian accounts. Strange that they were created. I just used the email placed with the order and requested a new password. Looks like the Gladiator has 1 mile on it right now.

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[Chance_P]

I also received an email like that. Ironically, it was from someone with the same name as the jeep chat rep I just asked for build status with. Me thinks chat agents are activating it when people upset them.

Can't track the GPS location until dealer prep activates the radio. I tried that trick too lol

 

[Rigby]

I also received an email like that. Ironically, it was from someone with the same name as the jeep chat rep I just asked for build status with. Me thinks chat agents are activating it when people upset them.

Can't track the GPS location until dealer prep activates the radio. I tried that trick too lol

Found out my wife had contacted Jeep Chat for a status, then received the activation email not too long after. Sounds like we're all getting on the chat agents nerves. Hah!

 

[jimcald]

I would be a little concerned about these being activated that long before delivery as it is a 1 year free trial that is starting an unknown amount of time before you even own the vehicle. What if you are not able to take delivery for a month after someone activates the trial subscription? Then your 1 year free just turned in to 11 months.

I got mine the day I took delivery earlier in the day before I picked it up and just assumed my salesperson was doing it prior to me coming in.

 

[Rigby]

I'll have the dealer try to get it dated correctly once we take delivery. Hoping it doesn't take a month to get it, it's been in KZ for a week now.

 

[Pion]

My Jeep is on a train - almost here, maybe even by tomorrow or the next day. In order to make it such that I could just show up and grab the thing and leave, I finished the paperwork last week (on the 14th). Got an email that my Sirius was started on the 14th also. I'm looking at losing a week or so (depending on how quick they get it from the railyard). Not sure if I'll have them adjust the date but it is kind of obnoxious it got started already.

 

[Chance_P]

I'm currently on hold with Sirius they are trying to get things straightened out for me. I'll update with info once I'm finished.

 

[calicorks]

Thats terrible that’s happening to you guys. How can your trial be active and you can’t even use it? I hope they track who these chat agents are.They are cheating you on your trial. If it was me, I’d complain. With enough of you guys complaining something will get done.

 

[Chance_P]

Okay so I spent 30 minutes on the phone dealing with ignorant people. (All FCA employees)

Then I spent about 5 minutes on the phone with a nice woman from Sirius. She couldn't offer an explaination as to why this happened but she did say that once I take possession of my JT to call them back and they would give me a 3 month extension for free. It should be noted in my account when I call back.

 

[Pion]

On hold with the online chat bot. They act like they can't just change a date in a database. "We can't stop it once it is started." Dude, go to the "trial end date" field, change it to a different number. Their "supervisor" said I have to wait until the paid portion starts and they will adjust it then. I saved the chat transcript for what its worth. Might only be a couple weeks for me, but for others it may be a month or more.

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