Yeah, I got mine from OA.
The box had damage, but most of the time things inside are typically OK. I just got unlucky. I knew OA would take care of me if I had an issue with it (which they have). I’m sure the rep there told you that becuase a few of us early recipients had damaged panels. RSI...
Been a bit since I posted about my damaged RSI cap. The roof panel was repaired really well. I assembled the cap the next day and while a bit frustrating to get everything to line up, it was good overall.
Then I noticed the rear lift gate door had a bend in it near one of the hinges. So I...
I picked up my roof panel from the body shop yesterday. I think they did a pretty good job repairing the damage and doing some touch up to the paint. I can still tell where it was tweaked... but only because I Know where to look. If it arrived in this condition I would have boiled it up and...
I think it’s in the thread earlier. You should be able to get by with shorter feet. I plan on ordering some load bars from them tomorrow, as well.
What width are you going with? I was thinking 1425mm.
Wait, you can’t use regular foot packs on these channels? I thought normal Thule/Rhino style feet would work. Or did you mean the spacing of the mounting channels is narrower than standard for FrontRunner?
When my damaged roof panel gets fixed I’m going to need to mount my RTT and was planing...
Supply seems to be VERY constrained. Enough so that I can't get a replacement roof panel before next year. Luckily, my damage wasn't all that bad. It's currently at a body shop I've worked with in the past to get repaired. RSI is working directly with them to get it sorted out. If I'm not happy...
Yeah, supply is extremely constrained right now. I could either opt to have it fixed at a body shop or wait on a new panel on the next shipment. I’m opting for a new panel at this time. Now, if the timeframe extends out to months... I’d reassess. These options seem more than fair. There is only...
Just spoke with the folks at RSI and they offered some options to get this sorted out. Can’t thank Offroad Alliance or @RSI North America Inc enough for getting the ball rolling on this the same day the cap showed up.
Again, we all know crap can happen with truck freight. As much as I’d love...
Thanks! My dealer was quick to get the ball rolling once I contacted them and sent pictures. (Offroad Alliance, they have been really good the whole purchase process!). Submitted an online form on RSI website and send pictures to a warranty email as requested.
Bummed, but $hit happens...
I received my cap this morning. I wish I could say it was good news, as I was so excited to install this baby.
My roof panel is severely damaged and bent in multiple spots. One of them is pretty minor and could be straightened with a dead blow or taken up when the panels were bolted together...
I got a call from a freight company to setup an appt. First confirmation that anything had actually shipped to me, from anyone.
Got an appointment setup for Monday, so we'll see! It's kinda of killing me knowing it's at the terminal and will sit there this weekend. I didn't know the size of...
Also Offroad Alliance here. Keep getting mixed messages from them about shipping delays, etc. I don't think they have a clear picture of what is going on at the distributor level. They are really responsive to questions though.
I don't feel the need to push the issue yet, but it's been a few...
Cool. Thanks! Anything you can send along would be appreciated. Mine is coming direct, so the logistics could be different if they are sending truck freight, etc.