Tried Chat twice and sat there by myself for like 30 minutes each time. Called and got no love. Will try again tomorrow. I've followed the limited instructions they provided for the Safari Top and even had multiple other people look at it and so far it left everyone scratching their head how that thing is supposed to fit.the email option is definitely not the way to go, i sent them an email and no reply even after 2 weeks. eventually i got through on the chat option. chat or calling is probably the best way since it’s instant.