Maine Bestop Sunrider twill perf condition orig owner

[wannajeep]

Awesome quality product but after the rebate nonsense I've been through (still unresolved) I no longer want this on my Jeep and cutting my ties.

@Bestop Sunrider in black twill (the higher quality fabric) for '18+ JL and Gladiator.

Perfect condition, I bought it new Feb 28 2020. A solid and very high quality product. The beauty of this product is you can flip it open or closed very quickly and easily without even unbuckling your seat belt!

Local pickup only, come by and I'll install it for you (southern Maine, across the river from Portsmouth NH - about an hour's drive from Portland ME or Boston MA).

$700 cash or PayPal, which is better than the price you get with the current rebate, and you don't have to wait umpteen weeks or months for the discount or for the product to be back in stock

For context, my last (of many) comms with their CS follows. To be fair, this is entirely my opinion and entirely my experience so please take it for what its worth. It pains me to post this. Your mileage may vary. CS rep name redacted for privacy; they have been very polite and for the most part very responsive.

Hi XXXXXXXXXX,​

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After many months of my patience, politeness and (throughout the process) public support of your products and your customer support reps, I realize after this last round of communication, this long time customer is the fool.​

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Now I'm told my rebate is queued for printing, but that will take another 3-4 weeks from today, and that's after giving you three weeks from the time you told me to wait one week to check on the status [edit: after overriding the initial rebate rejection].​

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I bought my Bestop back in February 28, 2020 solely because of the $100 rebate which I was promised. It's now June 18 and every single step along the way I've been told, be it from your Bestop sponsored forum reps to Bestop customer service, it's been nothing but delays and broken promises, while Bestop has my money on their books. If this wasn't so sad it would be laughable.​

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I believe in US made products, manufacturing, employees and employers, and I give them every bit of support I can. I deliberately pay more for quality, US made, US employed. But as much as I absolutely love this product, I also believe in a fair return.​

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I'll post my new Sunrider for sale on the forums based on this rebate experience alone. It just no longer fits with my Jeep and my philosophies. My factory removable Freedom Hard Top panels are looking pretty good now. It truly makes me sad to say this.​

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At this point please do what you want with my $100. It's no longer worth it to me. I've wasted more than $100 in phone hold time, communications, disconnects and frustration since the beginning. ​

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Yes, we're in a pandemic and things are difficult, but I'm living in the same pandemic and among other duties I do customer service and refunds for a major, global premium brand, and when I get a complaint (not even a rebate issue), I personally respond within 24 hours and appease the consumer immediately and make it right. I'm the sole customer service rep for this channel. By the time they receive their replacement order (at no charge), it's within one week and is more than they even asked for. ​

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XXXXXXXXXX, please don't take this personally. Whenever and wherever I tell my story I will never mention you or anyone by name; that's just not my style.​

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This has been a learning experience Be well.​

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Thank you, ​

-Andrew​

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[wannajeep]

Thanks for your support. I want to be very clear this is not a rant on Bestop products or the forum in any way. In my experience rebates give a benefit to the both consumer and the retailer. The consumer gives up something (use of your money for a while, an email address they can use to market to) to get something (a discount). Just like we consumers get FREE content from forums, youtube, etc. but the providers have to pay their bills. So once in a while we need to put up with watching an ad or a delay in a rebate. I don't really have a problem with that (just wish ads were static in the right/left rails like in the old days, instead of forced pre-roll, but that's my curmudgeon speaking )

This forum is fantastic; I read and participate in it literally, no exceptions, every day since I joined before I bought my JT last October or so. Bestop products are fantastic. No need for a buy back; I've accepted things as they are. There are two sides to every story. I'm just moving on and will enjoy the ride

 

[wannajeep]

(Title edited/toned down, as I realize the original was a bit of a dig)

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