I was really excited about ordering thus rack. Primarily because if the ability to adjust the height. It is very confusing trying to figure out what is in the base rack. After reading the experiences in not confident this is the route to go.
4wd parts has it on sale plus 10% off puts it at a...
Wanted to update the response from Bestop. I spoke to their management and sorted out the issues. They did take responsibility and did the right thing to make things right.
Glad I can report a successful resolution.
Maybe it doesn't matter to you but far more people complained than defended you. Your business practice are designed to hurt the consumer. This is an ongoing issue and you still don't change the system you use. No doubt you don't change it because you benefit from the majority of consumers going...
I agree the only one it benefits is the company. Either people forget to fill them out or they find excuses for not honoring them until the person gives up. At least I know better than to order anything else from Bestop and can share my experience with others.
Just because they make tops for...
So now you are back tracking on your promise to make it right? The issue is on your end and has happened more than once. You start with one link on your site too. You can do the right thing knowing that you don't show anything being excluded for the twill top.
If you chose to take advantage of...
Wondering when you figured this out? I spoke to your office today and to the rebate company. I asked for a manger and all I got was a rude "sorry you don't like it but no one will authorize the rebate."...seems like they would be aware of the issue on your end
When you order it it shows it qualifies. There isnt anything that says when you go from black diamond to twill that the rebate goes away.
Honestly after starting the order from the part on their page they should put a notice that if order a twill versus black diamond fabric there is no rebate...
Finally after a week was able to get through to Bestop. What a horrible company! They refuse to honor the rebate even knowing that they are misleading people with their website. So it makes more sense to them for me to return the top than for them to honor the rebate.
I did speak to Northridge...
I still can't get them to respond. At least I live close and can go to their offices and try and get a real person. Their customer service/sales is a joke. They never answer or respond. It looks like the last Bestop item I ever buy.
How do they get away with scamming people when they...
I ordered this month and was just getting ready to send it in when I saw the issue. If this happened before, you would think they would either state that it isn't included or remove the graphic showing the rebate.
It is amazing that you can't even get them on the phone through the sales...
I bought Sunrider top for my Gladiator. Since Bestop had the promo for $100 rebate I went ahead and upgraded to the twill top for $849. Started filling out the rebate form and guess what part number is not showing the rebate... Yes the basic top part number shows but not the twill.
How do I...
I bought Sunrider top for my Gladiator. Since Bestop had the promo for $100 rebate I went ahead and upgraded to thetill top for $849. Started filling out the rebate form and guess what part number is not showing the rebate... Yes the basic top part number shows but not the twill.
How do I get...