Contact ZAutomotive and see what they have to say about it.
My only suggestion is to unmarry it, do a firmware update with the computer, and then marry it again.
Try disconnecting the negative cables and separately charging each battery.
Usually, the message you are getting indicates the Aux Battery failed the startup test.
Maybe check with the dealer and see if there is a warranty on the batteries.
The 'best' fluid is already in it. Stick with OEM fluid for this transmission. That's what it was designed to use. Any other fluid being mixed into the transmission is trouble waiting to happen.
The JT has a fairly high parasitic draw, especially with the 8.4 head unit. For longer battery life, the maintainer is an unfortunate necessity if the vehicle is not driven enough to keep the batteries charged.
The build date is on the silver label on the door jamb, that is the month and year when it was finished. There is also a MDH on the label, which is the month, day, and hour the build was started.
I'm guessing, from the build date, this was one of the last '23s built, and the feature had already been removed from the assembly line in preparation for the '24 builds to start.
The remote button is convenient. It allows you to activate the Boost mode without opening the hood.
Since it's not driven regularly, I would suggest the battery maintainer. It will help the battery to last longer. The parasitic draw will be a constant issue.
The Genesis is doing what it is designed to. It keeps the batteries isolated when the engine is off so they both don't discharge. The Boost feature allows you to recover from a discharged Main Battery and get the truck started. It doesn't have the ability to prevent discharge of either battery.
The IBS connects to the negative terminal on the Main Battery. The negative cables connect to the IBS. It monitors flow in and out of the battery. The computer uses data from the IBS to make decisions about charging and alternator output.
Which head unit do you have? The 8.4 Uconnect is a steady parasitic draw. The truck computers never actually turn off.
Three years is a long time for the batteries, especially where they have been allowed to regularly discharge. Keeping the batteries charged prolongs their life.
If the...