What Tufelhundin said. Your FW/SW should match my image above. Sounds like you need to get JeepCares involved because your service dealership is not updating your UConnect from what I’m seeing. Make sure next time you go check your FW/SW before you leave the lot. I heard it’s only a 5 min...
1- Simultaneously press and hold hard buttons:
Driver Up Temp
Driver Down Temp until another screen comes up named Dealer Mode
Once in Dealer Mode:
2- Choose System Information
3-Choose Radio Part Information to see software version and application version.