Corrosion warranty – desperately need assistance

[Beach-Jeep]

I had a similar issue but on the hinges for the hood. I too went to several dealers and got the runaround. I finally called Jeep, they opened up a case, told me which dealer to go to, I went to that dealer, they said it would take 2 weeks before they could look at it. So 2 weeks go by, they call me!! And they said it was ready for pickup, I said, so what did you do to it. They replaced all four doors and the hood!! Talk about exceeding expectations. So, not sure which dealers you are going to, but I had a great experience. I would try the dealer's that Jeep recommends, they all have to honor the warranty.

I had the same issue with dealerships not wanting to fix sine I didn't buy it there I purchased it used called multiple dealers . Finally called jeep and was on hold while they called several dealerships they found a dealer an hour away and I called them and they referred me to their body shop they used. I took it in and they found the same issue you have on the hood Al 4 doors and the tailgate. Basically all the aluminum parts. They said it would be about two weeks before they could schedule it. I dropped it off this afternoon and they told me it would be about 10 days. The dealership gave me a loaner , a 2025 Gladiator Sport. I still have a year left on my 2023 3/36k warranty. Try calling Jeep. It can be done if a dealer wants to help its customers. Good Luck

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[HighNoon]

I had similar looking spots around my hood edge. They said something like moisture in the painting process. Can’t remember the exact reason. They painted it under warranty giving me a loner. I had to wait in line because they had others in front of me.

 

[RhinoJT]

Well, now I’m being told by jeep customer care that I don’t rate rental reimbursement. WTF:

Dear Mr Holmes,

Thank you for your patience waiting for our reply regards your case.

We understand that you have made a significant investment in your vehicle, and we sincerely apologize for any concerns you may have experienced.


After careful consideration accords to our management, we regret that we cannot grant your request for Rental Assistance you were seeking because of the following reason:

• As of our case management , it doesn't merit for escalation for Rental Assistance.
• No Appointment with Certified Dealership

You are a valued member of our STELLANTIS family. We hope that this decision does not challenge your overall loyalty to the Brand.

Please do not hesitate to contact us directly if you need any

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