Maxxis Razr a/t 35x11.50r17 tires

[Stangallmotor]

There is a Walmart tire center in my town, I'm gonna swing by on Saturday and try to order in person and see what happens.

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[Trauma PA]

There is a Walmart tire center in my town, I'm gonna swing by on Saturday and try to order in person and see what happens.

Good luck! My Walmart tire center was clueless. I asked them to look in their system to find that particular tire and they directed me to customer service who in turn just went to the Walmart.com website and pulled up what I can pull-up. So that didn’t get me very far.

 

[Hunter106]

I spoke to walmart.com on the phone yesterday and if you think of the most unhelpful customer service representative, they were worse than that. I explained that I was only asking for them to ship me what I ordered and what there website said shipped, and I was basically told it was a glitch at the warehouse and they could not help me. Then they told me they had identified the glitch and taken it off the website. I told them that was incorrect because I was looking at their website and it was still listed. The guy (Joshua) then tells me there is nothing else they can do to help me since the refund had been issued and in process. As much as I hate to say it, this is one deal I wish I would have passed up rather than having to deal with all this BS with walmart.com.

 

[Trauma PA]

I spoke to walmart.com on the phone yesterday and if you think of the most unhelpful customer service representative, they were worse than that. I explained that I was only asking for them to ship me what I ordered and what there website said shipped, and I was basically told it was a glitch at the warehouse and they could not help me. Then they told me they had identified the glitch and taken it off the website. I told them that was incorrect because I was looking at their website and it was still listed. The guy (Joshua) then tells me there is nothing else they can do to help me since the refund had been issued and in process. As much as I hate to say it, this is one deal I wish I would have passed up rather than having to deal with all this BS with walmart.com.

100% agree with you. After 30” on phone and then another hour and 15 minutes in the store, they still f’d up my return and didn’t credit me sales tax. At this point my time is more valuable than the sales tax I paid. Lesson learned.
And come to think of it, you are the troublemaker that started all of this ?
JK, it was worth taking a chance after that $80 Kenda deal.

 

[Lunentucker]

This is what happens when businesses get too big for common sense.
How much money did they piss away in shipping these things?
If that had happened with a small business someone would be looking for new job.

 

[Jerhemi]

What a PITA this whole thing was for some of you. I was tempted to order a set and ship to my BIL in Nashville. Glad I did't. Walmart should be making all your orders right!

 

[JTBurns]

Yea if someone figures out a wa to get Walmart to honor this deal and actually deliver the right tire, keep us posted. Odds of that look pretty long unfortunately, though. So I'll go back to my daily agonizing on if I'll go with 295/70/17, 285/75/17, or 35x11.5x17 for my next tire. Got about 18 months to make that decision, this deal was supposed to make it easy! Oh the life of a Jeep Truck owner is so hard!

 

[IdahoRubicon]

Got my tires in.

My 18'' car tires. lol

 

[Trauma PA]

Got my tires in.

My 18'' car tires. lol

Such B.S. I'm very disappointed in Wally World. Oh well! You were my last hope. I figured if you got the right tires then I'd re order. But now I'm just going to forget about them.

 

[Lunentucker]

Wal-Mart still hasn't fixed the problem apparently.
Now I am wondering about taking a different approach and having them shipped to my local store for pickup. I'm sure they'll still be the other tires, but maybe if the issue is pointed out on site and with an actual human (I know I'm giving a lot of leeway here) then perhaps they'll somehow figure a way to get the right tire sent in?

I also just remembered this site that let's you find on hand inventory in local stores.
Plug in your zip code and see what comes up.
Maybe there's a lottery winner out there among us?

https://brickseek.com/walmart-inventory-checker/?sku=451521065

 

[Lunentucker]

I had to try again. I know it's stupid, but I had to.

This time I had them shipped to the store, so if they're wrong I won't have shuttle them to the store to return them.
Got the notice and stopped by the store today to see what I got.
They had them back in the auto center. I told them I wanted to look at them before I loaded them up.

Same thing... Again.
In fact, the ones they shipped appear to have come from a return center ?
They're probably the same ones I returned previously, or maybe they're the ones one of you sent back. ??‍

Here's where it gets fun.
I told them that I didn't want them.
After some back and forth, and involving several associates, it was declared that I would have to receive the tires in the back of the store at the auto center, them haul them up front to the customer service desk to return them for a refund ??

Ultimately I told them, "I refuse to be a part of something so stupid." and I walked out.
I'll cancel the order online and let them take another ride to Kentucky.

So here's what's interesting. Apparently Wal-Mart has developed a system that will ship an item that was previously returned because it didn't match the description, rather than pulling a new one from stock.

It's as if they're people to come up with ways to make things more F'd up.

 

[Trauma PA]

I had to try again. I know it's stupid, but I had to.

This time I had them shipped to the store, so if they're wrong I won't have shuttle them to the store to return them.
Got the notice and stopped by the store today to see what I got.
They had them back in the auto center. I told them I wanted to look at them before I loaded them up.

Same thing... Again.
In fact, the ones they shipped appear to have come from a return center ?
They're probably the same ones I returned previously, or maybe they're the ones one of you sent back. ??‍

Here's where it gets fun.
I told them that I didn't want them.
After some back and forth, and involving several associates, it was declared that I would have to receive the tires in the back of the store at the auto center, them haul them up front to the customer service desk to return them for a refund ??

Ultimately I told them, "I refuse to be a part of something so stupid." and I walked out.
I'll cancel the order online and let them take another ride to Kentucky.

So here's what's interesting. Apparently Wal-Mart has developed a system that will ship an item that was previously returned because it didn't match the description, rather than pulling a new one from stock.

It's as if they're people to come up with ways to make things more F'd up.

I’m not surprised this happened again. I’ve written those tires off for good, especially from Wally World. Ridiculous that they wanted you to receive the tires and then haul them up front to wait in the ridiculously slow customer service line. From my experience doing this, customer service would’ve scratched their heads a dozen times trying to figure out what to do next. Totally absurd!

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