Hamba_Kahle
Member
- First Name
- Mark
- Joined
- Nov 16, 2022
- Threads
- 1
- Messages
- 6
- Reaction score
- 1
- Location
- Georgia USA
- Vehicle(s)
- 2022 Gladiator Sport
- Thread starter
- #1
Hey guys,
Hoping for some advice. Long story short, a body shop replaced the rear bumper on my 2022 JT Sport from a driver reversed in to me. It put scratches on the bumper and it's a brand new truck. When they turned it back over to me, the tires looked great after the washing.
Some of the tire shine sprayed up on the sides and onto the rear white flares. I didn't think much about it at the time because I've seen it before. But when I washed the truck, I had to use wax to get it off the doors - soap didn't work. A lot of elbow grease and it came off but not off the white fender flares - they're stained.
I took the truck back to the repair shop and of course, it's not their fault. "It must have been something you drive through because our tire shine didn't do that".
So I took it to the dealer I bought it from (I've put 5,000 miles on it since I bought it) because WTF stains the clearcoat / paint on a new vehicle?? They took pics and submitted them for warranty work but after having to follow up with them again, they said my request was denied!
I've asked for contact information to escalate, and they said they would get back to me today or tomorrow. I'll probably have to follow up again (what is it with customer service these days?) but am I off base here? Should rear fender flares be susceptible to permanent staining from spray off tires??
Cheers to any advice / suggestions.
Mark
Hoping for some advice. Long story short, a body shop replaced the rear bumper on my 2022 JT Sport from a driver reversed in to me. It put scratches on the bumper and it's a brand new truck. When they turned it back over to me, the tires looked great after the washing.
Some of the tire shine sprayed up on the sides and onto the rear white flares. I didn't think much about it at the time because I've seen it before. But when I washed the truck, I had to use wax to get it off the doors - soap didn't work. A lot of elbow grease and it came off but not off the white fender flares - they're stained.
I took the truck back to the repair shop and of course, it's not their fault. "It must have been something you drive through because our tire shine didn't do that".
So I took it to the dealer I bought it from (I've put 5,000 miles on it since I bought it) because WTF stains the clearcoat / paint on a new vehicle?? They took pics and submitted them for warranty work but after having to follow up with them again, they said my request was denied!
I've asked for contact information to escalate, and they said they would get back to me today or tomorrow. I'll probably have to follow up again (what is it with customer service these days?) but am I off base here? Should rear fender flares be susceptible to permanent staining from spray off tires??
Cheers to any advice / suggestions.
Mark
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