Windshield insurance

[ShadowsPapa]

Safelite - and I've found other examples in recent days on the Wrangler forums - similar damage, done by techs using metal tools jabbing out through the urethane trying to get their cable out to the outside. One example from the Wrangler side was this and worse (this is some of the damage on our JLU) ->

Urethane can't be removed from leather - the guy did not cover seats, fenders, dash or anything. He had no protective coverings at all anywhere, simply leaned over the paint doing the work, and sat on the seats after messing with urethane - how did he know he didn't have any on him?
It hit the dash and dribbled down, sticking to 3 major dash parts, the top pad, instrument cluster leather bezel and the trim around the start button all have to be replaced.

The guy who did my 2020 was very professional - he was not Safelite. He covered everything, was careful getting in and out and wasn't in a rush.
The kid that did our JLU was acting like he was trying to see how many he could get done in a day. He even showed up early and was done before the appointment time.

So, this means we'll be without it for about a week - it has to go to the body shop to have the windshield taken back out, the windshield frame removed, the gouge into the aluminum repaired, and the frame repainted, and all put back in.
Then it has to go to the dealership shop for the dash parts to be replaced.
Because it's a 4xe, it means for each visit - dealer's body shop and their repair shop, the HV system has to be shut down, disconnected, then the work done, and the HV system re-enabled.

Luckily Safelite let me choose who does the work. The dealer's collision shop doesn't use Safelite for the glass removal and reinstall.

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[rharr]

it's a double edge sword, safelite has systems in place to cover these issues. The independents, it comes out of their pockets so they want to do a good job the first time. A lot of these guys use safelite as a starting point to get the training and then move on. There is something to be said about small 1 or 2 man shops, the QC stops at the owners not some stoner 3rd tier worker.

 

[ShadowsPapa]

it's a double edge sword, safelite has systems in place to cover these issues. The independents, it comes out of their pockets so they want to do a good job the first time. A lot of these guys use safelite as a starting point to get the training and then move on. There is something to be said about small 1 or 2 man shops, the QC stops at the owners not some stoner 3rd tier worker.

Safelite corporate, the office of the CEO, called me, and they said they "warrant their work" so it's no problem getting things fixed - no problem in the respect that they'll cover it, but it is a problem in that I had to spend a day, while sick, running around getting estimates, then dealing with emails and phone calls for hours making sure that all of the stuff was included in the estimates (they missed a $400 dash part the first time), and then the hassle of taking it in, picking it up - 40 minutes away.
Yeah, it's covered, the promise it is, and that's their warranty/policy, but it doesn't mean it's painless to the customer.
Small shops have to cover it themselves- be insured or self-insured.

I spoke with the lady at corporate and said - if nothing else, please make this a training/learning thing, that vehicles like a Jeep have the glass set into a frame, easily damaged if they go poking out with a metal tool and suddenly break through the urethane - WHAM, the tool hit the metal, GOUGE.
She said that was one of the goals - training to make sure they cut this sort of thing down or out.

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