Glimmer of hope

[aldo98229]

Took my Gladiator for its 2nd free oil change and tire rotation yesterday.

Called for an appointment and was pleasantly surprised to be given an opening the following day. They used to be blocked off 2 weeks out.

I hadn't been at the Jeep dealer in six months. When I get there I am again pleasantly surprised to find PLENTY of parking available; go inside and find lots of customers in the lounge. The lounge USED TO BE EMPTY!

I mention to the Service Advisor how shocked I am to find so much parking. He replies "We have been working very hard to clear the backlog of parts."

Translation: the reason there had been NO parking anywhere during the prior 4-5 years, and no customers in the lounge, is because all those vehicles piled around the dealership were just WAITING FOR PARTS!!!

Talk about running a business into the ground...!

I was in-and-out in one hour; the staff was professional and on top of things. There were no unpleasant surprises and no arguing.

Reportedly, "interim CEO" Antonio Filosa, has been holding weekly calls with dealers for the past few months trying to fix Stellantis's broken operations. He seems determined to fix their N.A. business and, judging by recent headlines, appears to be making progress.

I am only a sample of one, but the difference I found at the Jeep dealer was striking!

I think there is good reason for hope.

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[Janster]

With the experiences I’ve had with my own employer (large printing industry that’s shrinking FAST)…. They don’t have a clue what’s going on below them. They make knee-jerk decisions to improve the ‘bottom line’ only to totally screw up the processes underneath. It makes me wonder ….”Do they really know what they’re doing?” Or are they that out-of-touch?

It’s everywhere…..I mean, every time you order something, everytime you call someone to take care of something, and/or you need a service performed…. There’s always something wrong!!! The lack of **attention to details** and the inability for humans to perform their jobs properly (or with some level of brain function) is the norm.

Granted, I’m not perfect…but holy shit….. I’m so tired of having to make phone calls to confirm appointments, confirm shipments, return items, have something changed on any account, fill out form…..yadda yadda yadda.

I’m glad you‘re seeing your local dealership has a glimmer of hope…. I wished that would spread across all of humanity!!

 

[legacy_etu]

With the experiences I’ve had with my own employer (large printing industry that’s shrinking FAST)…. They don’t have a clue what’s going on below them. They make knee-jerk decisions to improve the ‘bottom line’ only to totally screw up the processes underneath. It makes me wonder ….”Do they really know what they’re doing?” Or are they that out-of-touch?

It’s everywhere…..I mean, every time you order something, everytime you call someone to take care of something, and/or you need a service performed…. There’s always something wrong!!! The lack of **attention to details** and the inability for humans to perform their jobs properly (or with some level of brain function) is the norm.

Granted, I’m not perfect…but holy shit….. I’m so tired of having to make phone calls to confirm appointments, confirm shipments, return items, have something changed on any account, fill out form…..yadda yadda yadda.

I’m glad you‘re seeing your local dealership has a glimmer of hope…. I wished that would spread across all of humanity!!

Glad to hear this. Hopefully this isn't a one off thing at your dealership. I was at my dealership a few weeks ago getting an oil filter and they had a huge stack of parts/crates in the service area. I asked the parts guy helping me what was with the huge stack of parts: he complained about the previous parts employees screwing up and ordering a huge amount of unnecessary stuff. Sounded like they were fired and he was the one left to clean up the mess. This location also has been having difficulty hiring mechanics. So it doesn't sound good for my location. I guess I'll see if things have changed when I go back next time for parts.

Hell, I still have my free 2 oil changes unused since I don't trust the dealers near me to do a proper job or screw something else up in the process.

 

[aldo98229]

Glad to hear this. Hopefully this isn't a one off thing at your dealership.

To be fair, this particular Jeep dealer I went to has been a lot better than the one nearest me. So it might have taken them a lot less to sort out their operations.

My signature below refers to the Jeep dealer nearest me. I haven't gone there in years; I don't think I am ready to do so any time soon.

Hell, I still have my free 2 oil changes unused since I don't trust the dealers near me to do a proper job or screw something else up in the process.

Be aware that they are time-limited.

If you don't use them within the stipulated time period, you lose them.

 

[legacy_etu]

To be fair, this particular Jeep dealer I went to has been a lot better than the one nearest me. So it might have taken them a lot less to sort out their operations.

My signature below refers to the Jeep dealer nearest me. I haven't gone there in years; I don't think I am ready to do so any time soon.


Be aware that they are time-limited.

If you don't use them within the stipulated time period, you lose them.

That's fine if I lose them. I never planned to use them. The only thing I would go to the dealer for is warranty stuff or larger items I can't/don't want to deal with. To date, that's been absolutely nothing.

 

[Lost1wing]

To be fair, this particular Jeep dealer I went to has been a lot better than the one nearest me. So it might have taken them a lot less to sort out their operations.

My signature below refers to the Jeep dealer nearest me. I haven't gone there in years; I don't think I am ready to do so any time soon.


Be aware that they are time-limited.

If you don't use them within the stipulated time period, you lose them.

I lost all of mine. The techs in my area start at Toyota and work their way to Chevrolet. Jeep is one notch below Chevrolet according to the Service Manager. I had a dashcam video of the Chevrolet tech making a mess under my hood. He started dispensing oil about 3 feet before he got to the oil fill tube and the cap was still on. I didn't notice anything until I got home, 30 miles later. When I saw the mess I pulled the SD card to see what happened. The hood blocked most of the event, but it inspired the service manager to watch his video. I got a 3 more free oil changes and lifetime powertrain warranty. I passed on the free oil changes. This goes for all of my vehicles. Lifetime powertrain? We will see one day. Still doesn't cover fuel system and related components nor Emissions and related components. What else brakes on a diesel.?

 

[Hunter#1]

The dealer in my area is great for service times. I can only bring my Glad in on Saturdays, they always give me an early appointment on the next Saturday. Hertrich of Elkton.

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