Scott1972
New Member
- Thread starter
- #1
We all have those stories about substandard customer service when requesting a warranty claim.
In this case, Bestop is not one of those companies, I have bought numerous items from them over the years.
This was the first time I had to submit a warranty claim. It was on a JK unlimited soft top. The top didn’t fit properly.
The top sagged in the middle, collected water (a lot). The passengers side rear section would not securely fasten to the body clip.
I contacted Bestop, after some pictures, videos and questions were reviewed, they sent me a new top.
I am more than impressed with Bestop, and this just secured my faith and loyalty to them.
In a time where customer service is waning, it’s refreshing to find a company that stands behind their products.
Thank you Bestop, (Leticia) not only for standing behind your product, but for over 20 years of solid products I have purchased from your company.
In this case, Bestop is not one of those companies, I have bought numerous items from them over the years.
This was the first time I had to submit a warranty claim. It was on a JK unlimited soft top. The top didn’t fit properly.
The top sagged in the middle, collected water (a lot). The passengers side rear section would not securely fasten to the body clip.
I contacted Bestop, after some pictures, videos and questions were reviewed, they sent me a new top.
I am more than impressed with Bestop, and this just secured my faith and loyalty to them.
In a time where customer service is waning, it’s refreshing to find a company that stands behind their products.
Thank you Bestop, (Leticia) not only for standing behind your product, but for over 20 years of solid products I have purchased from your company.
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