Discount Tire shout out

[CoachA]

Needed new wheels for my 2017 Ford Transit Connect cargo van that I bought used a couple of weeks ago. It came from NY state and the stock steel wheels were so badly rusted that hours of grinding, wire wheeling and phosphoric acid treatment left me with no confidence that the rust would not shortly return through the primer and paint I layered on. Many of this forum’s posters have praised Discount Tire. So, I bought some alloy wheels from DT on line and made an appointment for 9:45 AM this morning. The shop is about 75 minutes away in WV. Since I subscribe to the adage that, unless you’re early, you’re late, I arrived at DT about 50 minutes early. Before I was out of my van in their parking lot, a DT rep was greeting me, checking my tire treads and logging me in. Tom, the rep, was extremely polite, warm, efficient and professional. Told it should take about 70 minutes to change all 5 wheels with mounting and balancing, I sat in the waiting area and started reading. 30 minutes later, I am out the door and on my way home, before the time of my scheduled appointment at 9:45! I am as impressed with Discount Tire’s customer service, prices and performance as I can ever remember being for any similar purchase and service. DT has a customer for life.

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[TestMule]

I have been a @Discount Tire customer for a long time and I've always received world class customer service, fair pricing and quality service.

If asked, I will always recommend them to anyone looking for tires, wheels or services such as mounting, balancing and tire repair.

 

[Sempe-Fi Rubicon]

Yep, been a customer of @Discount Tire for probably close to 25 years . Always outstanding service.

 

[MikeVeee]

Highly recommend Discount Tire. Been going there for many years. Always great, fast, fair & honest service and prices. They even fixed my daughter's flat for free and her tires weren't theirs. No upselling. No nonsense. Just great service.

 

[CoachA]

In my previous post, I purposefully omitted relating my experience at NTB the last time, 4 years ago, I ordered tires for my Tacoma and scheduled an 8:30 AM weekday appointment for tire change and balancing. Although I had an appointment at 8:30 AM, I did not drive away from the service bay until slightly after 1:30 PM. In my 63 years of existence, I have never experienced more hapless, disorganized buffoonery than I did that day at NTB. Although it may have been an anomaly, I vowed that I’d rather walk or ride my bike than depend on NTB service. Finding Discount Tire, thanks to this forum, has been a game changer.

 

[Discount Tire]

Can't think of a better way to start the work week than coming into threads like this. Big THANK YOU to you all for the support and patronage - it truly means a lot.

@CoachA - thank you for taking the time to detail your experience with us. I'll be sure to pass along your kudos to the team over in Martinsburg!

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