Jeep cares chat no longer providing info on LE orders

[steveale]

I just contacted Jeep Cares chat to see if my status also went to D1 with a delivery date. They informed me that all inquiries on LE status is now being handled only via the selling dealer. Indicated it was a change in procedure for them beginning today.

Just FYI....

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[Brandon W. Snyder]

Probably because we’ve overloaded their chat lines! Come on guys....other Jeeps do exist! Lol

 

[Tortooga Custom Works]

I just contacted Jeep Cares chat to see if my status also went to D1 with a delivery date. They informed me that all inquiries on LE status is now being handled only via the selling dealer. Indicated it was a change in procedure for them beginning today.

Just FYI....

Try again tomorrow, I’ve gotten two people saying the same thing, and then I try again in a few hours, and someone different gives me the available info.

 

[The Acme Company]

If you have a LE order:

If you have questions about anything listed, please call us at 800-998-1110, option 1 between 8:30 am - 5:00 pm EDT. We will return voicemails in the order they are received, and as quickly as possible.

 

[JP1]

I talked to them today, wasn't the answer I wanted, (I wanted a 'you're a D1, here's your date')
but they talked.
NOW with that said,
Brenda sucks...

 

[Jeepznthingz]

I talked to them today, wasn't the answer I wanted, (I wanted a 'you're a D1, here's your date')
but they talked.
NOW with that said,
Brenda sucks...

She seems to be the one to avoid.....if her name pops up, refresh...lol.

 

[JP1]

She seems to be the one to avoid.....if her name pops up, refresh...lol.

and that's EXACTLY what I did, "oops, it dropped"...

 

[Jeepznthingz]

and that's EXACTLY what I did, "oops, it dropped"...

Ha ha!

 

[Jeepznthingz]

I just contacted Jeep Cares chat to see if my status also went to D1 with a delivery date. They informed me that all inquiries on LE status is now being handled only via the selling dealer. Indicated it was a change in procedure for them beginning today.

Just FYI....

I guess they don’t care?

 

[JTwillys98]

I talked to them today, wasn't the answer I wanted, (I wanted a 'you're a D1, here's your date')
but they talked.
NOW with that said,
Brenda sucks...

I got the same reply from her too

 

[JP1]

 

[steveale]

Well, Mathew must suck too. LOL.

Mathew
Hi, my name is Mathew with FCA Customer Care, How may I help you?

10:14:56 AM
Hello, how may I help you today?

10:15:08 AM
Me
Hi, I wanted to check on the status of my Jeep Gladiator order

10:15:20 AM
Mathew
Congratulations on the purchase of the Gladiator Steve but I do apologize as due to a change in our systems, we are not able to provide accurate information regarding the launch edition Gladiator orders; I would suggest speaking with your selling dealer for any future updates.

 

[Tortooga Custom Works]

Well, Mathew must suck too. LOL.

Mathew
Hi, my name is Mathew with FCA Customer Care, How may I help you?

10:14:56 AM
Hello, how may I help you today?

10:15:08 AM
Me
Hi, I wanted to check on the status of my Jeep Gladiator order

10:15:20 AM
Mathew
Congratulations on the purchase of the Gladiator Steve but I do apologize as due to a change in our systems, we are not able to provide accurate information regarding the launch edition Gladiator orders; I would suggest speaking with your selling dealer for any future updates.

we broke the chat folks.

 

[kayakmike]

we broke the chat folks.

No, Jeep broke the chat folks by not providing info/updates to future owners, dealers, or their own customer service reps...

 

[Tortooga Custom Works]

No, Jeep broke the chat folks by not providing info/updates to future owners, dealers, or their own customer service reps...

#truestory

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