My comical tonneau cover journey - Number four is a no go

[Garemlin]

Reference these two threads.

Truxedo quality warning - Just a heads up

About ready to give up on tonneau covers


My journey so far with trying to get a good tonneau cover. Two Truxedo Sentry CT's and an Undervover Ultra Flex.

Well replacement #4 arrived yesterday. A second Undercover Ultra Flex. I cracked opened the box with cautious optimism. I mean could I really be unlucky enough to get a fourth damaged tonneau cover damaged??? Looked over everything and saw no damage. Good to go. I already had the brackets and bulkhead seal installed from #3. So I was in the homestretch. Rails, cover and drain tubes and I was done. Installed the passenger side rail. Went to install the driver side rail and something wasn't right. Mind you I just got off working overnight shift and hadn't taken a nap. Maybe my head was a little foggy. Took a look again and figured out the problem. They packaged the tonneau cover with two passenger side rails. Seriously??? What are the chances???

So here I am six weeks out from my initial order and still don't have a functioning tonneau cover. Got in touch with Alex @RealTruck and he is going to take care of it of course. Even though none of this is my fault, I feel bad that he has had to do so much work for one single sale.

Here's hoping I will finally have everything right soon. If not I think I am just going to throw in the towel and accept the fact that someone obviously doesn't want me to have a tonneau cover.

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[am1978]

I have the Rugged Ridge retractable. I like it so far, arrived well-protected in the box.

 

[Tim]

I had a Truxedo on my old Sierra and it was great. That said I just put an Access Literider on my Gladiator and I like it a lot. Came packaged very well with no damage whatsoever.

 

[Garemlin]

I had a Truxedo on my old Sierra and it was great. That said I just put an Access Literider on my Gladiator and I like it a lot. Came packaged very well with no damage whatsoever.

The Undercover Ultra Flex was packaged really well. The side rails were individually packaged and wrapped. This one was apparently dropped hard on the end to bend the side rails.

The two Truxedos were packaged well expect the side rails. They were just thrown into the box with zero protection. Straps wrapped tightly around them causing the seals to rip and pull away.

 

[RealTruck]

Tim
I am so sorry for everything you are going through regarding this. This is something that I hate seeing happen, I dont mind the extra leg work getting this done I just hate that you are having to deal with this. Thankyou for being patient and understanding

 

[Awhitebuff]

Russians and other 3rd world countries have been dealing with crap like this for generations. We are finally getting down to their level as per the big globalism plan. Welcome to the new normal and get used to it.

 

[Shine006]

Reference these two threads.

Truxedo quality warning - Just a heads up

About ready to give up on tonneau covers


My journey so far with trying to get a good tonneau cover. Two Truxedo Sentry CT's and an Undervover Ultra Flex.

Well replacement #4 arrived yesterday. A second Undercover Ultra Flex. I cracked opened the box with cautious optimism. I mean could I really be unlucky enough to get a fourth damaged tonneau cover damaged??? Looked over everything and saw no damage. Good to go. I already had the brackets and bulkhead seal installed from #3. So I was in the homestretch. Rails, cover and drain tubes and I was done. Installed the passenger side rail. Went to install the driver side rail and something wasn't right. Mind you I just got off working overnight shift and hadn't taken a nap. Maybe my head was a little foggy. Took a look again and figured out the problem. They packaged the tonneau cover with two passenger side rails. Seriously??? What are the chances???

So here I am six weeks out from my initial order and still don't have a functioning tonneau cover. Got in touch with Alex @RealTruck and he is going to take care of it of course. Even though none of this is my fault, I feel bad that he has had to do so much work for one single sale.

Here's hoping I will finally have everything right soon. If not I think I am just going to throw in the towel and accept the fact that someone obviously doesn't want me to have a tonneau cover.

You weren’t lying, got my pro x15 in today and the shipping box is perfect but the rails inside were chipped and scratched bad. some spot even had correction paint on them. Seals even not on right.

 

[Garemlin]

Finally!!!

 

[CJ5w4wdSmokyOnMyTail]

Finally!!!

That Nacho color IS.THE.BOMB!

 

[Beewdawg]

Just ordered a Bak X4s a couple of weeks ago. Hope mine arrives in good condition.

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