I didn't know you worked in the same agency I worked in?!?!
Don't make any suggestions - you will be put in charge of implementing them.
Watch the people with Masters degrees making almost double your salary try to get a printer to work, they call help desk, help desk says "turn the computer off, count to 20 and then turn it back on." "OK, I did it". "What do you see on the screen?" The exact same thing as before....