Opinions on actual labor vs. charged labor for a service at a shop.

[JW Jeep]

Flat rate is great for a experienced tech that still takes pride in their skill and puts quality of his work first. I was a manager for many years and have seen it all. I have had techs that could beat the clock in half the time and made it look easy with high quality work but I also have had techs that would try to cut corners too make the quick buck and they didn’t last long under me. I even had techs that did great work but just could never beat the clock which I kept them and took them off flat rate with a better hourly rate And gave them the jobs that I knew would take a little extra time. Quality always has to come first !! If they quoted you 6 hours that’s what you will be charged.

However I just want to add this. If they said up front the worst case scenario would be 6 hours and we will charge you by the hours we have in it, that’s a whole different thing. Which would probably be a non flat rate shop or owner is the tech.

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[CJRAY]

If a job pays six hours, it doesn't matter how long it takes to complete. You might have a tech who's done it hundreds of times and can knock it out in 3 hours, or a rookie who's never done the job and takes 9, that's why there is a book time for the job and it's not actual time.

 

[ecidiego]

Book labor.

Actual hours is meaningless.

If an idiot tech takes 12, and a super awesome tech with years of experience takes 7 - the customer should pay less?

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