Shipping misshap from Northridge4x4

[jabregousmc]

So, I ordered a set of Teraflex Nomad split spoke wheels for my wife's Wrangler. They showed up way quicker than expected, and I was pleasantly surprised.

Then I got another shipping notice from UPS for almost 200lbs. Another set of wheels showed up a few days later that I hadn't ordered. I checked my accounts and found no second charge anywhere.

I called Northridge 4x4 to verify the screw up, and they thanked me for calling, because their records showed that both orders had been made and paid for. While discussing them getting them picked up again by UPS I decided to keep the wheels.

I asked about a possible discount, due to them not having to pay shipping again to return them, but it was kind of ignored by the customer service guy. I ended up paying full price for the wheels, but feel like something could have been done since I could have technically just not mentioned the wheels to anyone.

and to the other posters that have had a good experience with NR4x4. Out of curiosity, when did you order yours?

I purchased a set of 5 of these wheels back in September, so far I have received 1 wheel and they’re saying that it’s now going to be after January until they get to my order.

I understand delays and shortages with everything right now, but when I place an order knowing that their website said 30-45 days, I don’t expect it to turn into 5-6 months.

Needless to say, my experience with them so far has left a bad taste in my mouth.

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[Jhall1981]

At least you’re getting parts lol. On multiple occasions I’ve not gotten the parts I ordered and then I have to prove I dont have them ??‍. I guess I should stop tearing things apart before I actually have the new parts in hand.

 

[Elff]

Moral of the story
order 2 wheels and if you don't get 4, order 2 more

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